Beethoven tunes up Microsoft partnership

Australian software developer, Beethoven Computer Services has attained global Independent Software Vendor (ISV)/Software Solutions Competency from Microsoft for it flagship product, Resolve.

Built on Microsoft's .Net platform and using SQL Server as its back-end data repository, Resolve is a customer care software platform that lets businesses manage customer complaints, queries and requests for information across an entire organization in real time.

Beethoven CEO, Ross Allardyce, said the accreditation process was more rigorous than previous years when potential partners had only to pay a fee for competency certification.

"We had to send our software to the US to be accredited by an independent assessor, where it had to meet a series of tests and jump through a number of hoops to show competent use of the Microsoft environment," he said.

Microsoft partner group director, Kerstin Baxter, said partners had to go through a deeper accreditation process to earn competency certification than in previous years.

"The process was revamped and relaunched 18 months ago, but has been in transition for partners to get accustomed to the new requirements," she said.

Since January the new model has been enforced by Microsoft and partners are required to not only meet a number of compatibility and reliability tests, but also provide three independent customer references.

"It's not just about technical capability anymore, it's about customer satisfaction which is the real test of a product's success," Baxter said.

The competency certification gives Beethoven access to a number of tailored benefits and Microsoft resources designed to improve customer service. These include training, sales support and technical advice available through Microsoft's "ISV Advisory Hour".

Allardyce said the new certification would add prestige to Beethoven's software suite and show customers the company's software development was "on par with world class technology".

Beethoven plans to release a smart client version of Resolve later this year.

"Our next step is to expand Resolve's functionality with a rich client experience through a Web browser," Allardyce said.

Beethoven became the 95th Australian Microsoft partner to pass its ISV competency accreditation.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mitchell Bingemann

Show Comments

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?