OzEmail is today offering a new ‘no-contract’ broadband plan at under $30 in an attempt to attract new customers in the competitive broadband arena.
OzEmail claimed to be the first ISP to have launched a $29.95 broadband plan without excess charges, in April, as a result of Telstra’s commitment to a $29.95 retail broadband product in February.
In a continuing bid to remain competitive it is now offering broadband plans, free of excess charges and free of any contract. Instead of a contract there will now be upfront billing month to month.
An OzEmail spokesperson said the introduction of 'no contracts' was based on research and reading about the major concerns of Internet users.
"We see it as a clear way of indicating that we intend to maintain a quality product," he said.
“Many providers have rates that appear competitive, but only if you switch your telecommunications provider. You’re locked in to longer contracts, with excess charges and an expensive ‘out’ option if you are not happy with one or all of their services,” said OzEmail’s managing director, Trevor Duff.
Customers taking OzEmail’s broadband offer from today will still have the same monthly download and upload speeds, and the same amount of memory, but will not need to lock themselves into a contract.
A spokesperson for OzEmail admitted the only change is that the ADSL modem and line activation fee will now cost $99. Previously, the modem and line activation was provided free with an 18-month contract.
The home plans start at $29.95 for 300MB download limits at 256Kbps, ranging to $99.95 for unlimited downloads at 1500Kbps. Small business plans also start at $29.95 at 256Kbps and range to $119.95 at 512Kbps upload and download speeds.
If a customer does leave within the first three months of their OzEmail broadband connection, OzEmail passes on the $55 line activation charge made by Telstra. Beyond that, there are no termination fees.
Telstra offers broadband plans at under $30 with minimum 12-month contracts and 15 cents per megabyte excess usage charges.
Optus offers broadband plans under $30 with minimum 12-month contracts and no excess usage charges.