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Symantec pcAnywhere 12.0 and Symantec pcAnywhere Access Server Streamline Connectivity for SMB and Corporate Help Desk Customers

  • 29 May, 2006 13:05

<p>World-Class Remote Control Solution Expands Cross Platform Support and Improves Ease of Use</p>
<p>AUSTRLIA, Sydney. - 29 May 2006 -Symantec Corp, today announced Symantec pcAnywhere 12.0, the world's leading remote control solution(1) and the new Symantec pcAnywhere Access Server. Available at the end of this month, the latest version of pcAnywhere marks its 20th anniversary in the marketplace providing help desk support and mobile professionals with powerful and adaptable remote access and problem solving tools. The new pcAnywhere Access Server, available in the second quarter of 2006, is a new offering for use with pcAnywhere which provides improved connectivity from anywhere to anywhere. Enhancements in pcAnywhere 12.0 include a new gateway feature which enables transparent connectivity between help desk professionals and remote users, expanded ease-of-use and additional cross-platform support - including support for Mac OS® X.</p>
<p>"Today's customer support organisations must assist a growing number of users, including numerous remote locations with different security policies and multiple hardware devices and software platforms," said Stephen Drake, Program Director, IDC's Mobile Software Service. "Organisations require a comprehensive remote control solution that delivers consistent and secure connectivity across multiple platforms to increase productivity and reduce support costs."</p>
<p>"Providing connectivity securely and consistently across these intricate environments is imperative in order to rapidly resolve help desk and support issues," said Steve Fairbanks, senior director of product management, Symantec Corporation. "By combining additional connectivity options, cross-platform support and streamlined ease-of-use with the robust security Symantec users have come to expect, pcAnywhere 12.0 continues to address today's requirements for enabling customers to connect to systems and information anytime from anywhere."</p>
<p>Gateway and Host Invitation Features Simplify Host and Remote Connectivity</p>
<p>Symantec pcAnywhere 12.0 combines a feature-rich, secure remote control solution with remote management and advanced file transfer capabilities to quickly resolve help desk and server support issues across multiple platforms. The new gateway and host invitation features address common connectivity challenges encountered by organisations and small businesses supporting multiple, remote devices. By providing real-time discovery of and secure connection to multiple devices behind firewalls and Network Address Translation (NAT) devices, the new gateway option allows help desk professionals to initiate sessions with end-users, minimising exposure to common security risks such as port opening/forwarding to help maintain security policies. In addition, the new host invitation feature offers host users an instantaneous means to initiate remote control sessions without requiring either party to know each other's IP address, establishing a reverse connection from behind firewalls and NAT devices.</p>
<p>Symantec pcAnywhere CrossPlatform Component Expands Platform Support</p>
<p>Symantec pcAnywhere 12.0 introduces the new pcAnywhere CrossPlatform component, which expands host and remote platform support across Windows®, Linux®, and Mac OS X environments. The pcAnywhere CrossPlatform remote offers a multi-pane view for simultaneous display of multiple concurrent remote control and/or file transfer sessions, and enables host-to-host file transfer. Support for the pcAnywhere host in Windows XPe and WEPOS embedded environments enables remote access for business services environments requiring kiosks, point-of-sale or other specialised devices. New remote management tools for pcAnywhere Mobile provide access to Command Prompt, Task Manager and System State tools without initiating a remote control session. This greatly reduces steps, bandwidth, and time required for remote troubleshooting and issue resolution from Windows Mobile Pocket PC or Pocket PC Phone Edition devices.</p>
<p>For expanded ease of use, pcAnywhere 12.0 provides a new basic view user interface option which offers intuitive, simplified, task-based graphic options. The single session manager feature gives users the option to combine all active sessions into a single window with tabs for each session.</p>
<p>Symantec pcAnywhere Access Server Add-On Option Provides Improved Connectivity from Anywhere, to Anywhere</p>
<p>The introduction of the Symantec pcAnywhere Access Server enables SMBs, VARs and other service providers a way to support their internal and external clients by discovering and connecting to multiple pcAnywhere hosts through a centralised, secure host access point from anywhere, regardless of location or network configuration. With the pcAnywhere Access Server, pcAnywhere hosts establish a reverse connection to pcAnywhere Access Server from behind firewalls and NAT devices. By detecting when host machines are online and available for connection, pcAnywhere Access Server eases remote access, support discovery and connectivity challenges without
incurring expensive subscription fees.</p>
<p>Administration capabilities within pcAnywhere Access Server allow logical arrangement of available hosts by customer, organisation, or department. The pcAnywhere Web Remote is included with pcAnywhere Access Server, allowing for hosted web-based access from devices, without any requirement to have pcAnywhere pre-installed.</p>
<p>Availability &amp; Pricing</p>
<p>Symantec pcAnywhere 12.0 is available now. To obtain licensing information or to locate a reseller, visit on the World Wide Web. Estimated single-user retail pricing for Symantec pcAnywhere 12.0 is AUD $329.95. Current users of pcAnywhere and select competitive products will be able to upgrade to pcAnywhere 12.0 for an estimated retail price of USD $209.95. For small business users, the product will be available in a 5-user packs for an estimated retail price of AUD $699.95. Symantec pcAnywhere 12.0 Host only will be available in 1-user licence AUD $199.95.</p>
<p>About Symantec</p>
<p>Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at</p>
<p>1 Worldwide Remote Control Software 2005-2009 Forecast and 2004 Vendor Shares, IDC # 33763, August 2005</p>
<p>NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at All prices noted are in US dollars and are valid only in the United States.</p>
<p>Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.</p>
<p>Antoinette Trovato
Symantec Australia
+612 8879 1173</p>
<p>Anastasia Jones
Max Australia
+612 9954 3492</p>

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