Helpdesk software: Intuit Track-It 6.0

If you ever have to hang on the phone waiting for tech support, just pray that the guy at the other end is using software like Track-It 6.0 to manage your call.

Clich here to see a screen shot.

Heavy-duty helpdesk software can carry a six-figure price tag, making Track-It relatively cheap. To say it is scaleable is an understate-ment: a veritable laundry-list of add-on modules includes giving global Web access, soft-ware deployment tools, a self-service module (for end users) and a knowledge base.

Like its rivals, Track-It is highly customisable and supports the most commonly used relational database platforms — in our case, Oracle or SQL Server. It also provides automatic trouble-ticket escalation and notification capabilities, which make it ideal for multi-tiered support environments in which problems are delegated to specialised workgroups.

New features include the Technician Dashboard, which gives a simple graphical view of a support agent’s current workload (reminiscent of Outlook’s Today view). Track-It also offers a high level of integration between the IT helpdesk and the asset management functions. It can be used as a comprehensive asset management tool to monitor and manage your hardware and software inventory, or to detect the presence of unauthorised data files — MP3 or JPG, for example — on the network.

Price: from $US495 (single user); $US995 (standard); $US3495 (enterprise)
Vendor: Intuit

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Roger Gann

PC World
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?