KVM tools keep a watch on Big Brother

For some Australians the idea of a good time is watching Big Brother live on their mobile phones. And they don't want to miss a riveting moment - someone sleeping; another eating peaches out of a wine glass; or some standoffish behaviour in the household.

To its fans, it is engaging stuff, and for Michael Seager, IT planning and design manager for Hutchison managed services division at Ericsson Australia, it means pressure on his team to meet the SLAs to keep the voyeurs happy.

One client is 3, for which Hutchison managed services provides the TV footage of the Big Brother 6 series to mobile phones. Users pay $6 month and get Big Brother streamed live 24 hours a day on their phones as well as exclusive evictee interviews and weekly highlights. "Users are paying for live streams on their phones," he said, so the service has to be there.

One of the tools to help Seager is a stack of KVM (keyboard video mouse) management products from networking supplier Avocent.

Seager has been an Avocent DS View customer for four years and Hutchison managed services has used the product to monitor for any problems in networked equipment whether it's servers, routers or serial devices.

Although Hutchison managed services is based in the Sydney suburb of Ryde, the Big Brother servers for its client 3 are housed in a data centre in Sydney's CBD. So being able to remotely restart a server or run a firmware upgrade from afar, should it ever be required, is essential.

"Should Big Brother go down, the technical staff can dial in from home and check out the servers and see what is going on."

He said Hutchison managed services has 34 Avocent DS View 2 switches and 16 of the newer DS View 3 products. Each of the units has 16 ports; most run at about 80 percent capacity, meaning the products monitor several hundred devices on the network.

Although DS View provides his IT team members a single view of the company's assets, it also allows for peer support. If one technician is at a loss as to how to solve a problem, another can jump into a session and on the same screen show the other how to fix a problem.

"That is very powerful when you have got people dialling in in the middle of the night; outages cost money.

"It is unacceptable to have something that is not fault tolerant in a telco," he added.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Howard Dahdah

Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?