Consumer Watch: Are ISPs helping spies?

Cable's safeguards

Contrast this with the privacy policy for Comcast's high-speed Internet service (AT&T Yahoo's principal competitor in my neck of the woods). Read the policy here, and you'll find this sentence: "Comcast considers the personally identifiable information contained in our business records to be confidential." Sure, it's still part of a business record, but the whole tenor of the statement is markedly different from AT&T's pronouncement. And it's followed by a sentence in which Comcast says it can disclose a customer's personal information only in certain cases--to conduct business related to the customer's services, if "required by law or legal process," or for mailing lists (if the subscriber doesn't opt out).

Time Warner Cable's privacy policy page specifically references several laws that the policy complies with: The Cable Communications Policy Act of 1984, the Electronic Communications Policy Act of 1986, and the Online Copyright Infringement Liability Limitation Act of 1998. In most regards, Time Warner Cable's privacy policy is similar to Comcast's.

"We have all kinds of privacy laws that don't make any sense," Schwartz says of the situation. "They're based on how the information is being communicated rather than the type of information."

An example of how privacy requirements vary based on the delivery mechanism has to do with video. The confidentiality of records of video rentals from Blockbuster and its competitors is strictly protected by the Video Privacy Protection Act of 1988 (enacted after a newspaper disclosed the video-rental records of Supreme Court nominee Robert Bork). Schwartz says it's likely that law would also apply to DVD rentals from companies such as Netflix. But AT&T's video-on-demand transactions, which the company now classifies as business records, may not be covered by the law.

Privacy laws coming

U.S. Representatives Ed Markey (D-Massachusetts) and Joe Barton (R-Texas) are working on bills to address these contradictions, and Senator Hillary Clinton (D-New York) has called for a privacy bill of rights. Schwartz says the Federal Communications Commission and the Federal Trade Commission are examining the issue. But for now, if you prefer to keep your Internet activities and video-viewing habits private, opt for cable.

Yardena Arar is a senior editor for PC World U.S. E-mail her at consumerwatch@pcworld.com.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Yardena Arar

PC World
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?