Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Symantec Enables Customers to Better Manage IT Risk with Simplified Enterprise Support Services

  • 13 November, 2006 11:54

<p>New Offerings Provide Flexible Support Options to All Enterprise and Small to Mid-Sized Customers</p>
<p>AUSTRALIA, Sydney – 13 November 2006 – Symantec Corp. (Nasdaq: SYMC) today announced a single, integrated portfolio of enterprise support services, developed to fit customers’ growing business needs. Backed by a single global support delivery team, Symantec’s three tiers of support services—Symantec Business Critical Services, Essential Support, and Basic Maintenance—are now available worldwide for all enterprise-class products. Symantec provides unmatched expertise and customer advocacy through this portfolio of flexible offerings designed to help customers further optimise IT infrastructure and manage IT risk.</p>
<p>Executing on its commitment to deliver IT risk management services, Symantec’s enterprise support portfolio provides its customers a collection of service plans to help keep their solutions, systems, and data secure, available, high-performing, and compliant in today’s complex IT environment.</p>
<p>“Without the appropriate level of support services, an IT risk management program is not complete,” said Greg Hughes, executive vice president of Global Services, Symantec Corp. “Symantec’s global Enterprise Support Services organisation has worked diligently to deliver a simplified, yet comprehensive portfolio of support and maintenance offerings, covering the breadth of our products to help customers manage IT operational risks.”</p>
<p>In addition to the more than 2,000 technical professionals available to solve customers’ complex heterogeneous support issues and proactively mitigate the risk of future security or availability threats, Symantec has invested in its supporting technologies to provide customers new, useful self-help tools and improved search capabilities. Symantec maintains more than 200 partnerships with other leading software and hardware vendors to ensure that customers have a single point of contact to resolve complex, multi-vendor cases, improving the customer experience.</p>
<p>“By partnering with Symantec, we can deliver a flexible portfolio of services to minimise risk, increase the efficiency of IT operations, and better serve our customers’ evolving business needs,” said Mark Arnold, vice president of Enterprise Services, Strategic Technologies. “Moreover, aligning Strategic Technologies support offering with Symantec's Enterprise Support Services allows us to deliver competitive response times and unique software expertise to protect our customers’ systems and critical information from threats, viruses, and unplanned infrastructure downtime.”</p>
<p>Symantec designed the three levels of its Enterprise Support Services to meet the business needs and budgets of the full range of customers – from small and mid-sized clients to large enterprise clients, all of which have minimal tolerance for business interruption.</p>
<p>* Business Critical Services: Symantec’s premier offering, provides a combination of proactive services including on-site support, personalised account planning, and direct access to Symantec’s most senior support experts. Mission-critical cases at this level are closely monitored to ensure they are moved to resolution quickly.
* Essential Support: This level of support offers customers fast, around-the-clock access to the technical expertise and product upgrades they require to bring quick resolution to their most pressing IT issues. Essential Support addresses the need for 24x7 support—Symantec’s recommended minimum level of support—and allows customers to confidently operate in today’s challenging IT environment.
* Basic Maintenance: Symantec’s lowest-priced option is available for customers in need of standard business-hour support and limited product upgrades.</p>
<p>At each level of support, Symantec works cooperatively with customers to reduce security risks, protect their data, and quickly resolve technical issues.</p>
<p>“As enterprises increasingly look at security, availability, performance, and IT compliance as essential components of their IT infrastructure, vendors need to be able to demonstrate expertise across all of these segments,” said Matt Healey, Sr. Research Analyst for IDC’s Software and Hardware Support Services Program. “However, to meet customer needs, this level knowledge needs to be combined with a support process that provides a consistent, responsive and seamless customer experience.”</p>
<p>Symantec Enterprise Support Services program is now generally available through Symantec’s direct sales force and worldwide network of value-added resellers. Symantec will work with current support customers to transition to the most appropriate level within the new Enterprise Support Services program. For more information, please visit: <http:> <http:></http:> /.</http:></p>
<p>About Symantec</p>
<p>Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at</p>
<p>NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please visit the Symantec News Room at <http:> . All prices noted are in U.S. dollars and are valid only in the United States.</http:></p>
<p>Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.</p>
<p>Debbie Sassine
Max Australia
+61 2 9954 3492 <mailto:debbie.sassine></mailto:debbie.sassine></p>

Most Popular

Father’s Day Gift Guide

Brand Post

Bitdefender 2019

Bitdefender’s best-in-class security solutions have been awarded Product of the Year. Get cybersecurity that 500 MILLION users already have and trust!

Most Popular Reviews

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?