Skype eyes business market, telephony integration

PABX calling on the road map

Internet telephony giant Skype has signalled its plans to go after more of the business market by integrating with enterprise-grade VoIP and PABX systems.

Skype, now owned by eBay, claims some 30 percent of its 171 million subscribers are already using it in business but since revamping its business offering in January is now looking to broaden its enterprise install base.

Skype for business includes an online control panel for allocating credits to users and viewing the amount of money spent; and the ability to install and manage the application on multiple computers with the Windows Installer package.

The latter is aimed at giving IT managers more control over how Skype communications traffic runs across their corporate networks.

Skype may have stormed onto the Internet telephony space over the past few years, but at the same time enterprises were busy upgrading PABXs and installing their own in-house VoIP systems, which often include softphones.

Skype's Asia Pacific vice president, Scott Bagby, said at present it does not do PABX integration but the company is working to be more interoperable with the likes of Cisco and Avaya in the enterprise space.

"People can view and import Outlook contacts into Skype and the central management console can make sure a SkypeID and contact list doesn't leave the company when an employee does," Bagby said.

"There are also a Business Extras plug-in for screen sharing, IT support and call centre capability."

Skype's flagship business customer is London-based architectural firm Lewis & Hickey, which is using the application across seven locations in Europe.

Lewis & Hickey's director of business development, Benoit Mareschal, said the decision to adopt Skype was motivated by cost.

The company claims to have saved up to 7.6 percent on its standard call charges and wants to reduce its total telephony expenditure by 50 percent.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rodney Gedda

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?