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BMC Software Combines Industry-Leading Solutions And Services To Ensure Customer Success With ITIL® Version 3

  • 05 June, 2007 11:59

<p>-ITIL Now Defines and Recommends Business Service Management (BSM)
-ITIL Version 3 Includes New Best Practices Aligned with Established BMC Software Solutions</p>
<p>June 5, 2007 – Corresponding with the global debut of the IT Infrastructure Library (ITIL®) version 3 (V3), BMC Software today restated its longstanding commitment to ITIL best practices and noted its support for the newest release.</p>
<p>ITIL V3 strongly endorses and validates the significance of Business Service Management (BSM) — a concept pioneered by BMC four years ago — as an IT best practice by including BSM as a key focus of its latest Service Strategy and Service Design guidelines. From its initial launch in 2003, BSM was designed as a business-oriented approach to implementing and automating IT best practices, including those outlined by ITIL.</p>
<p>“ITIL and BSM are converging more and more because they share the same objectives,” said Sharon Taylor, president of Aspect Group, chief architect and examiner of ITIL V3, at the BMC User World conference in Prague. “We are focusing more on the benefits of business and IT integration, which is really what BSM is about.”</p>
<p>ITIL is a best practice framework used to aid with the implementation of IT Service Management. ITIL V3 updates this framework to reflect the latest thinking in effective IT management and to provide practical guidance to organizations as they implement BSM.</p>
<p>As an official reviewer of ITIL V3, BMC has worked with the chief architect and authors to provide feedback on the updated guidelines and best practices. Beginning this month, BMC is one of the first organizations offering ITIL V3 foundation training and certification classes to existing customers, prospects and employees.</p>
<p>“BMC is one of the leaders in ITIL,” said Ken Turbitt, global best practices director, BMC Software. “Our BSM solutions are the industry's most ITIL-aligned IT management offerings; in fact, BMC was the first company to achieve PinkVerify™[1] status, the only worldwide ITIL-alignment validation program. We remain committed to ensuring our customers’ success with ITIL and BSM, offering a broad set of services designed to complement and complete our solutions. BMC has extensively trained our employees on ITIL best practices, and we are also among the first to offer training and certification services on ITIL version 3.”</p>
<p>Linda Moss, vice president of BMC Education Services, added: “BMC is one of the leading providers of ITIL education services globally. To date, more than 10,000 ITIL foundation certifications have been awarded by BMC Education Services. We will continue to support our customers as they work to implement ITIL version 2 and are committed to helping them understand the changes in version 3 so they can make a smooth transition.”</p>
<p>ITIL V3 provides companies an opportunity to focus on IT service management using a lifecycle approach, which takes a holistic view of services and eliminates siloed functions. In addition to BSM, ITIL V3 includes several new best practices that align with BMC’s existing BSM solutions, including:
-Access Management
-Business Impact Analysis
-Federated Configuration Management System (includes CMDB)
-Knowledge Management
-Request Fulfilment</p>
<p>BMC is a Global Sponsor of the itSMF International ITIL V3 Global Roadshows, which will be used to launch ITIL V3 globally. BMC will be presenting at the events in Copenhagen, Denmark on June 7 and Sao Paulo, Brazil on June 22. For information, visit</p>
<p>To learn more about BSM, please visit</p>
<p>About BMC Software
BMC Software is a leading global provider of enterprise management solutions that empower companies to automate and manage their IT infrastructure in alignment with their business needs. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended March 31, 2007, BMC revenue was approximately $1.58 billion. For more information, visit
<p>© Copyright 2007 BMC Software, Inc.</p>
<p>BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.</p>
<p>ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.</p>
<p>[1] Pink Elephant PinkVerify™ Web site (</p>

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