ACMA takes steps to safeguard free emergency call access via VoIP

New obligations for telco providers

The Australian Communications and Media Authority (ACMA) is seeking free-of-charge access to emergency call services for 'two-way' and 'dial-out only' Voice over Internet Protocol (VoIP) services.

The ACMA is seeking the amendments to the regulatory obligations for telecommunications providers through the Telecommunications (Emergency Call Service) Determination 2002 legislation.

As new and innovative services are introduced, the proposals are designed to provide greater certainty for consumers when it comes to emergency call access.

ACMA's proposals deliver on recommendations for emergency call access contained in the Examination of Policy and Regulation relating to VoIP report by the Department of Communications, Information Technology and the Arts, released in November 2005.

Chris Chapman, ACMA chairman, said the current emergency call service arrangements have served the Australian public well and the goal is to maintain this safeguard.

'Many VoIP providers already provide free-of-charge access to triple zero and these proposals clarify that the obligation applies to all VoIP services capable of dialling into the public telephone network," Chapman said.

ACMA is also proposing that VoIP services must be flagged in the Integrated Public Number Database (IPND) so that the emergency call service operator will know to ask the caller for location information.

The IPND is a national database of all listed and unlisted public telephone numbers, customer name and address information and the name of the customer's carriage service provider.

Details of the proposed changes are contained in a consultation paper and draft amendment, released for public comment today and available on the ACMA Web site.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Sandra Rossi

Computerworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?