Study: Business information gets lost in the e-mail

Survey outlines email manageability and security mess

A deluge of e-mail, proliferating personal and business addresses and lack of manageability are making e-mail more a hindrance than a help to many organizations, according to a new survey.

The survey of nearly 500 business users sponsored by JPY, a maker of e-mail management software, found that the world of business e-mail is more complicated than ever. For instance, three-quarters of respondents said they have a minimum of three e-mail addresses, with 13.8 percent using 10 or more addresses.

Multiple addresses are largely used to categorize incoming business mail, but have the side-effect of making e-mail harder to manage, JPY said.

e-mail commonly crosses borders between work and personal addresses, and users often need information found in an e-mail in another user's account, the survey found.

Nearly 60 percent of users send and receive business e-mail from personal accounts, and eight out of 10 use business accounts to send and receive personal e-mail, the survey found.

Nearly two-thirds said they sometimes needed access to information in an e-mail found in a colleague's account, for instance someone not currently in the office. The majority said they'd resolve the problem by bothering the IT department or getting the colleague to divulge his password, raising security and privacy concerns. Not surprisingly, 60 percent said they saw privacy issues in allowing others into their business account.

JPY said the findings show companies need to think seriously about how the business information held in e-mails is organized and managed.

"Without a robust strategy for managing the knowledge trapped in e-mail, securing it and using it for a business advantage, companies risk being held hostage by e-mail," said JPY managing director Dr John Yardley, in a statement.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matthew Broersma

Techworld.com
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?