FaceTime exposes customer contact data on its Web site

Company says no sensitive information disclosed

Instant messaging security vendor FaceTime Communications confirmed Wednesday that programming errors caused customer contact information to be exposed on its Web site.

In a statement e-mailed to Computerworld, the company said a script in its white paper request form exposed the contact information of potential clients to a .csv (comma separated value) file on FaceTime's Web site.

"The contact information for people who have requested access to our white papers was accessible via our Web site to those who viewed the source for the Web page and inferred specific paths to .csv files in which this contact information was stored," said Frank Cabri, FaceTime's vice president of product management and marketing, in the e-mail.

According to Cabri, FaceTime determined that its standard security settings for blocking the opening of the .csv file using the full-path URL had been disabled, but said the company wasn't sure why that happened.

"We believe that when applying a security patch, security update or server update, some of the directory-level security settings may have reverted back to the defaults," he said in the e-mail. "We have also implemented a blocking rule so that any requests to access to the directory with these .csv files will be denied, as well as additional security measures that must remain proprietary to FaceTime to maintain the integrity of our Web site."

Cabri said the company took immediate action and closed access to the files Monday, just hours after learning of the issue. He said the files contained company names, contact names, e-mail addresses, telephone numbers and the states and countries where the companies were located. The files also contained other basic information, including number of employees, instant messaging networks in use and/or the white paper requested, Cabri said.

However, Cabri said no sensitive personal data such as credit card numbers, Social Security numbers or dates of birth was exposed because that information is not collected on the FaceTime Web site.

Cabrisaid FaceTime had notified the users whose names were on the list. He added that the individuals involved were not necessarily customers of FaceTime, but rather people interested in the company's white papers and other material.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Linda Rosencrance

Computerworld
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?