FaceTime exposes customer contact data on its Web site

Company says no sensitive information disclosed

Instant messaging security vendor FaceTime Communications confirmed Wednesday that programming errors caused customer contact information to be exposed on its Web site.

In a statement e-mailed to Computerworld, the company said a script in its white paper request form exposed the contact information of potential clients to a .csv (comma separated value) file on FaceTime's Web site.

"The contact information for people who have requested access to our white papers was accessible via our Web site to those who viewed the source for the Web page and inferred specific paths to .csv files in which this contact information was stored," said Frank Cabri, FaceTime's vice president of product management and marketing, in the e-mail.

According to Cabri, FaceTime determined that its standard security settings for blocking the opening of the .csv file using the full-path URL had been disabled, but said the company wasn't sure why that happened.

"We believe that when applying a security patch, security update or server update, some of the directory-level security settings may have reverted back to the defaults," he said in the e-mail. "We have also implemented a blocking rule so that any requests to access to the directory with these .csv files will be denied, as well as additional security measures that must remain proprietary to FaceTime to maintain the integrity of our Web site."

Cabri said the company took immediate action and closed access to the files Monday, just hours after learning of the issue. He said the files contained company names, contact names, e-mail addresses, telephone numbers and the states and countries where the companies were located. The files also contained other basic information, including number of employees, instant messaging networks in use and/or the white paper requested, Cabri said.

However, Cabri said no sensitive personal data such as credit card numbers, Social Security numbers or dates of birth was exposed because that information is not collected on the FaceTime Web site.

Cabrisaid FaceTime had notified the users whose names were on the list. He added that the individuals involved were not necessarily customers of FaceTime, but rather people interested in the company's white papers and other material.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Linda Rosencrance

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?