Wikis can improve the utility of e-mail

Wikis not only make it easier to manage projects, but also can significantly reduce e-mail traffic in an organization

E-mail is a fantastically useful tool for many applications, but project management using e-mail as the primary communications vehicle could use improvement.

Some of the deficiencies of e-mail for managing projects include the fact that only specified recipients are included on the distribution list for updates, and lots of 'spammy' messages are sent (e.g., the 'Thanks!' messages that are often sent via Reply All in response to delivery of a draft document or other message).

A better way to communicate is through the use of a wiki, a permissions-based Web page or Web site that permits users to add various types of content, modify existing content, add Web links and perform other tasks. Wikis make it easier for groups to collaborate on projects and other work by improving the efficiency of communications between members of the group.

Using a wiki to manage a project, for example, anyone with access to it can view previous communications between participants and add content for everyone to see, allowing an organization to realize the benefits of 'persistence' of messages. Using e-mail for managing a project would restrict communication only to those individuals who had been copied on e-mails or who had received forwarded copies of messages. Replies would be sent to everyone, getting lost in many recipients' mailboxes instead of being organized by date, subject, etc. in a single interface.

From a purely functional standpoint, wikis not only make it easier to manage projects, but also can significantly reduce e-mail traffic in an organization. For example, instead of a message sent to 10 people, each of whom can respond back, generating up to 100 messages in response, a message or document can be posted to a wiki with reduced impacts on bandwidth and storage requirements.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Osterman

Network World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?