Which bank doesn't support Firefox 2 and IE7?

Commonwealth NetBanking made easier, just as long as you’re using outdated browsers and don’t need technical support.

Despite wide uptake of Mozilla's Firefox 2.0 and Internet Explorer 7, the Commonwealth bank still does not provide technical support to users of these browsers, or the latest operating systems from Apple and Microsoft on its NetBanking Web site.

According to Bryan Fitzgerald, general manager of media and communications for the Commonwealth Bank, its NetBank service "works fine for virtually all of our customers, including customers using Firefox, Safari and Vista."

A recent Netbank upgrade resulted in Firefox users having to contend with a fixed-width window that failed to accommodate some of the most basic NetBank functions.

Users said they had to either bookmark the login window and then open it in a new tab to avoid the non-resizable window, or suffer the annoyance of excessive scrolling to get around the display issues.

"A technical change was made to Netbank that caused a small number of problems regarding page display and printing," explains Fitzgerald.

"These were more related to particular customer browser and screen settings than to browser type or operating system," he said.

Whether the issues are user or browser specific, Netbank's recent upgrade failed to incorporate the latest versions of the most popular Web browsers into its technical support page.

Fitzgerald said that in cases where unusual settings have affected the display, the NetBank help desk is equipped to assist customers.

However, a customer who contacted Computerworld had encountered difficulties accessing Netbank with Firefox due to a cookie setting. Despite mentioning to support staff that he ran Firefox he was only offered support for IE 6.

A visit to the NetBank Web site reveals no support is provided for customers using Safari, Firefox, Opera, or Internet Explorer 7.

As of August 20, W3Counter statistics on global browser usage show that both versions of Firefox account for almost 25% of the market, while Internet Explorer 7 comes in at just under 20%.

IE 6 is still the current worldwide browser of choice, according toW3Counter it is used by 46% of the global market.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Andrew Hendry

Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?