Names, contact info on TD Ameritrade customers compromised

But financial information, Social Security numbers are safe

Brokerage firm TD Ameritrade Holding Friday disclosed that the names, addresses, phone numbers and "miscellaneous trading" information of potentially all of its more than 6 million retail and institutional customers have been compromised by an intrusion into one of its databases.

But Social Security numbers, account numbers and dates of birth, all of which were stored in the same hacked database, appear to have been left untouched, the company said today.

The intrusion was discovered during an internal investigation into stock-related spam being reported by TD Ameritrade customers, said Kim Hillyer, a company spokeswoman. According to Hillyer, the investigation revealed the presence of unauthorized code, which has since been removed, on a database containing customer information.

TD Ameritrade has hired fraud detection firm ID Analytics to investigate the compromise and to help monitor for fraud, she said. So far, neither TD Ameritrade nor ID Analytics has been able to unearth any evidence to show that the information was accessed for any reason other than to send spam, she said.

"We do apologize for that and we do understand there may be added concern" for customers because of the incident, she said.

In a statement, company CEO Joe Moglia apologized for the breach, but tried to downplay its impact. "While the financial assets our clients hold with us were never touched, and there is no evidence that our clients' Social Security numbers were taken, we understand that this issue has increased unwanted spam, which is annoying and inconvenient for them," Moglia said. "We sincerely apologize for that and any added concern this may have caused."

The statement also informed customers that no "special actions" were required of them with regard to their accounts as a result of the breach.

The company will start notifying all its customers via postal and e-mail over the next few days, Hillyer said.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jaikumar Vijayan

Computerworld
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?