Lexmark launches SMB print services via reseller portal

Online portal aims to help resellers develop managed print services

Lexmark has launched a new managed print service, TotalCare, designed specially for the SMB market. The offering has been made available through a new web portal - www.mylexmark.com.au

"We've been involved in managed print services for the last 12 years and have been very successful in the enterprise space, but like many vendors, we have been wanting to take that offering down into SMB," SMB sales and marketing manager, Tim Champion, said.

"We know the SMB is the heartland of the IT reseller. Most of those organisations are successful in that space but have not yet invested in the tools and the sales infrastructure to truly deliver a managed print service because it is expensive."

Champion said that Lexmark had needed a tool for its channel to implement. "We've built what we think is the easiest implementation at the lowest cost than any other vendor offers for channel partners to get into print services," he said.

The TotalCare package involves hardware, supplies and services over a three-year term. It is invoiced at a flat monthly fee or organisations can purchase the whole package outright. Champion describes the SMB market as 150 - 250 seats.

The portal has a customer interface where users can look at, configure and request equipment, which goes directly to a dealer. It also features a TotalCare member section where customers can access asset management, services and consumables online. The dealer interface lets partners receive requests for purchasing, managed finance, process a sale and keep customer records.

Champion said the most popular SMB products, such as the T644n printer, were featured online. Customers could pick a standard or value pack for each product.

The system was tested for two weeks before going live. Champion said 15 partners had signed up to the program, including system builder ASI Solutions.

He said Lexmark would also help partners that already had their own print management services build a site with the capability of the Lexmark site, but brand it as their own.

To become a part of TotalCare and its online portal, dealers must be a registered Lexmark partner.

"The trend is towards managed services, and that's not just in print. Accessing service income is where the channel wants to be," he said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Julia Talevski
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?