Finger-pointing over Leopard blue screens heats up

APE's maker says its software can't be the culprit; bogus "fix" making the rounds

The creators of APE denied that their application-enhancement framework is responsible for blue-screening Macs being upgraded to Leopard. Apple, however, blamed the software in a support document advising users to delete APE from their machines.

Within hours of Leopard's Friday debut, users began reporting a "blue screen of death" that appeared after running the default Upgrade option. On affected Macs, the blue screen stymied the required restart after the install, locking users out of their computers.

The Installation and Setup forum on Apple's support site was quickly flooded with messages, including one that fingered Unsanity LLC's APE (Application Enhancer), software required to run Mac customizing haxies such as ShapeShifter, as the culprit. A user identified as Chris Mcculloh posted instructions on manually deleting APE using the Unix command line to kick the Mac through the restart.

Others spread Mcculloh's instructions to new threads on the Apple forum, and reports of success poured in. "This fix seemed to work perfectly for me," said TuHolmes.

Trouble is, said Unsanity, it's all bunk.

"APE has an artificial block implemented so it refuses to load," said Rosyna Keller of Unsanity. "It checks the version number and, if it is 10.5, bails. No other code is executed from APE and at no time are any APE modules loaded." Keller said he had installed Leopard on three different APE-equipped Macs without problems.

"The only possible way APE could even remotely, theoretically be involved is if they are using an over two-year-old version of APE (1.5.1 or 1.5, May, 2005). But if they're on an ICBM [Intel Chip Based Mac], this is not a possibility as we never released an APE that was compatible with the ICBMs that did not have the system version check."

Unsanity added a caution to a standing compatibility note on the home page of its Web site Saturday: "Please make sure you have Application Enhancer 2.0.3 or later installed before you upgrade to Mac OS X 10.5." It also sent e-mail to members of its mailing list that contained the same advice.

Apple, however, appeared to have decided that APE was the cause of some, if not all, of the blue screens. In a document added to its support database late Friday, the company said "third-party 'enhancement' software" may be the cause, then listed as one of two possible solutions deleting the same four APE files as Mcculloh had highlighted earlier.

Keller said Apple got it wrong, too. "In this case, it's the deletion of Library/Preferences/com.unsanity.ape.plist [one of the four files marked by Mcculloh and Apple for deletion] that shows that no one has actually bothered to troubleshoot this issue," he said. "This file does nothing. It only exists to tell APE to disable itself if you open the APE prefpane and click 'Temporarily Disable.'

"You'll always have people suggesting voodoo solutions to problems (like repairing permissions) and them claiming it works when simply rebooting was the fix," Keller added.

Some users reporting blue screens -- who had reinstalled Leopard, the second time successfully, by using the Archive and Install option -- swore they did not have APE on their Macs or that the fix did nothing to fix the problem. "I've tried both fixes posted in this thread -- Archive [and] Install and Application Enhancer removal -- to no avail," said rweissman01 on the Apple support forum.

Keller was adamant that APE wasn't to blame because, well, it couldn't be. "We have not been able to reproduce this issue with APE 2.0.3 on any computer we've tested it on running 10.5. [And] the instructions for 'solving' the issue, if older versions of APE were to blame, cannot work."

Keller pointed out that the instructions posted by Mccoulloh, spread by others, reprinted in the Computerworld story and originally posted by Apple in its support document not only "won't work" but "may lead to unexpected data loss." [The file deletion commands in the original story have been corrected; Apple has also changed the commands. -- Eds.]

"No one, not even the original poster from the Apple thread, bothered to check if the commands did anything," said Keller. "So I'm not really sure how anyone originally attached this problem to APE other than the standard 'blame APE for everything' mantra."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?