Windows update glitch stumps Microsoft sleuths

Microsoft scratches head, apologizes for not explaining.

Microsoft is still scratching its head over a mystery that has some users reporting that settings within Windows Vista's Automatic Updates feature are changing on their own.

The issue arose after this month's Patch when users began reporting patches were installed automatically and their systems rebooted even though they had specifically disabled automatic installation. The glitch was first reported by the Web site AeroXperience, which said users had their machines rebooted automatically at 3 a.m. the day following the patch download.

It is unclear whether the glitch also affects other versions of Windows, namely XP, and Microsoft is not saying. It is also unclear whether corporate users tapping into Windows Software Update Services (WSUS) were facing similar issues.

What Microsoft is doing is collecting log files from affected users, according to a recent blog post by Nate Clinton, program manager for Microsoft Update. But so far, Microsoft has not come up with any definitive answers.

Clinton said the log files show that none of the Patch Tuesday updates made any changes to Automatic Updates settings. He said all the logs collected show that the machines were already set to "install updates automatically" before the Tuesday patch release.

Automatic Updates itself does not seem to be at fault either.

Clinton also made a point that the client software for Windows Update does not change AU settings without a user's consent. "We are continuing the investigation, and as I have more information I will update this post," Clinton said on the Microsoft Update Product Team Blog.

The Automatic Updates glitch follows on the heels of user complaints that Windows Update was conducting updates on user's machines without their knowledge or approval. Microsoft said the function was a normal part of updates and apologized for not being clearer about how the feature operates.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Fontana

Network World
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?