Telstra raises dial-up charges for non loyal customers

Telstra is kicking off the new year with an overhaul of its BigPond Internet offerings, which includes increasing the price for dial-up Internet customers and broadband users.

Dial-up customers on the Essential plan will notice the difference, with Telstra trying to lock users into a twelve-month contract. Where customers currently pay $24.95 a month for unlimited hours, under the new plan users will need to sign a twelve-month contract to receive the same price. Customers on the Essential plan who continue to pay month-by-month will be charged an extra $4 a month for their freedom, taking the monthly cost to $28.95.

Telstra has simplified its dial-up plans, now offering only four which are broken up into two limited hour plans and two unlimited hour plans. Most notably, users can now logon to the Internet on a limited plan for $5.95 a month, a price decrease, which does not include free access to the helpdesk after the first month.

Broadband users haven't been left out of the pricing overhaul, with Telstra taking on a ‘pay for what you need' mantra, introducing a 1GB plan. According to Telstra, the majority of its customers use less than 1GB of data a month. Starting prices are $54.95 a month for cable and $59.95 a month for ADSL.

These new prices and plans for dial-up will take effect from 29 January. Broadband pricing changes will take effect from 1 February for new customers and 1 March for existing customers.

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Natalie Hambly

PC World
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