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The Salvation Army Chooses StayinFront to Improve Donor Relationships

  • 04 December, 2007 09:12

<p>StayinFront, Inc., today announced it has been selected by The Salvation Army to develop an integrated donor relationship management solution for its Australia Eastern Territory fundraising operations. StayinFront is a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services, sample inventory management solutions and eBusiness systems,</p>
<p>As one of Australia’s largest and best known organisations, The Salvation Army invests hundreds of millions of dollars each year to feed, clothe and provide temporary accommodation for thousands of homeless or displaced people. The Salvation Army also connects unemployed people with jobs and training opportunities, provides assistance during natural and man-made disasters, and much more.</p>
<p>StayinFront has been selected to develop and implement an integrated solution comprising StayinFront CRM Web, StayinFront Marketing Center, StayinFront Analytics and StayinFront Opportunity Management.</p>
<p>The Salvation Army’s Supporter Relationship Management Program Director, John Herring, said “Our organisation is creating a more supporter-centric business model that will enhance its ability to provide quality care in a wide range of social welfare, rehabilitation, youth and family support situations.</p>
<p>“We have a proliferation of databases and information silos that we need to bring together into an integrated CRM solution that will ensure we employ consistent methods of managing our valuable supporter data, and better understand our relationships with our supporters.</p>
<p>“We were impressed with the flexibility of the StayinFront software, the level of professionalism demonstrated by the StayinFront team and their understanding of the issues facing our business,” he said.</p>
<p>The StayinFront CRM solution will provide seamless integration with a number of The Salvation Army’s existing systems, including websites, address validation software, Lotus Notes/Domino email systems, Finance One (donation and bank reconciliation application) and various credit card gateways, to streamline processing of donations online and improve the co-ordination of its communications with its supporters.</p>
<p>StayinFront’s Managing Director, Kerrie-Anne Turner, said “Being selected by The Salvation Army recognises StayinFront’s superior capabilities in tracking and managing the complex business solutions and personal relationships involved in charitable organisations.</p>
<p>“We are honoured to have this important opportunity to partner with The Salvation Army to apply our advanced technology and proven expertise to help one of Australia’s leading charity organisations to significantly enhance its operational effectiveness,” she said.</p>
<p>About StayinFront CRM Web
StayinFront CRM Web is designed to provide a single CRM platform that can manage and integrate all points of customer interaction including sales, marketing, customer support applications and the web. StayinFront CRM Web is a highly configurable, cost-effective, enterprise-wide solution. The unique Object-Oriented data models utilized in StayinFront CRM Web allow an exact fit CRM system to be configured for use with an existing business structure without costly and time-consuming programming code. The system can be seamlessly delivered through multiple applications simultaneously; across a network, via the web or through a remote, disconnected field force, giving maximum flexibility to the corporation as technology and business needs change.</p>
<p>About StayinFront Analytics
Specifically designed for non-technical users, StayinFront Analytics is a powerful data mining and decision support tool. Easy-to-use, StayinFront Analytics quickly helps analyze sales, marketing and financial data from industry-standard databases either from a Windows® desktop application or through a Web browser. The presentation and format of the resulting analytics can be selected with the click of a button to best meet the needs of the intended audience. By using StayinFront Analytics, on-demand reports can be easily generated to analyze financial, market, and inventory data, forecast sales, and conduct ROI and key performance indicator (KPI) assessments.</p>
<p>About StayinFront, Inc.
StayinFront, Inc. is a leading global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services, sample inventory management solutions and eBusiness systems. StayinFront offers rapidly configured and implemented solutions and services to manage and integrate all points of customer interaction including sales, marketing and customer support.</p>
<p>StayinFront has been chosen globally as a strategic CRM partner by many of the world’s top life sciences, consumer goods and business companies and StayinFront solutions have been implemented in over 20 countries in 12 languages.</p>
<p>StayinFront’s flexible product architecture, object-oriented data modeling and range of deployment options provide an “exact fit” solution to help drive business processes, better manage the administrative functions of the system and lower ongoing costs of ownership.</p>
<p>Headquartered in Fairfield, New Jersey, StayinFront has offices in Illinois, the United Kingdom, Belgium, Ireland, India, Australia, Singapore and New Zealand. The Company can be contacted via the web at www.stayinfront.com</p>
<p>For further information please contact:
Kerrie-Anne Turner StayinFront 02 9900 1122 kturner@stayinfront.com
Shuna Boyd BoydPR 02 9418 8100 shuna@boydpr.com.au</p>

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