Telstra outsources to Queensland call centre

Big Pond first customer for 300-seat contact center

Telstra Big Pond subscribers will be the first customers of a new 300-seat contact centre which opened in Queensland today.

The $2.6 million Gold Coast centre will employ 265 agents for business process outsourcer Stella, and will support sister Queensland sites in Brisbane and Robina.

The move to outsourcing follows Telstra's high profile closures of 13 call centres, including Brisbane, and its desire to terminate 12,000 jobs by 2010.

The telco will cull its 17 technical support centres to four sites in Townsville, Melbourne, Sydney and Perth with the biggest loses in Brisbane, Adelaide and Wollongong which will suffer 957 job cuts.

Stellar Asia Pacific CEO John Hollingsworth said the Queensland site was chose to recruit untapped talent.

"We chose Queensland for our new centre to give us the ability to recruit high calibre talent," Hollingsworth said.

"We have a history of supporting regional communities and have invested more than $2.6 million in the centre's infrastructure, staff facilities and technology."

The company has its head offices in Sydney and Melbourne and operates eight other call centres across Victoria, South Australia, Western Australia, New South Wales and Queensland, with a further 10 based overseas.

Stellar customers include Telstra, Simply Energy, Sony Computer Entertainment and Hutchison Telecoms.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?