Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Organisations still wary of long-term commitments with business process outsourcing

  • 07 March, 2008 10:00

<p>NORTH SYDNEY, 7 March 2008, A new IDC study has revealed that Australian organisations are cautious about the considerable compliance risks related to BPO, including privacy and data protection, intellectual property rights and executive accountability.</p>
<p>The study revealed this finding, even though Australian organisations believe BPO can be used as a vehicle to cut back office costs and in many cases, improve a process.</p>
<p>This IDC report titled, Australia Customer Priorities for Business Process Outsourcing Services, presents the perceptions and buying intentions of Australian buyers for business process outsourcing (BPO) services.</p>
<p>"BPO pilots will drive more new deals in the Australian region and become an important inroad for a BPO go-to-market strategy, as clients are more receptive to pilots before signing long-term, full-scale BPO contracts. This will happen primarily in areas that are considered ripe for outsourcing such as benefits administration or areas within human capital management," said Aprajita Sharma, Research Manager Outsourcing and BPO at IDC.</p>
<p>“In North America and Europe, the Middle East and Africa (EMEA) where BPO engagements tend to be more mid to long-term (5-10 years) contracts are normally signed at the start. However, Australia is seeing a shift toward trial/pilot BPO projects taking precedence," adds Sharma.</p>
<p>In 2008, IDC sees finance and accounting as the drivers of BPO in Australia with cheque, credit card and billing processing as the main forms of business. HR will be another driver and consequently, more companies will embark on payroll outsourcing and will most likely combine that with the underlying implementation of the technology component.</p>
<p>On IDC’s website,, this media release relates to document: #AU223105Q, Australia Customer Priorities for Business Process Outsourcing Services.</p>
<p>To request a briefing about this topic or to purchase the report, please contact Gary Clarke on +61 2 9925 2226 or e-mail</p>
<p>For more information or to arrange an interview with Aprajita Sharma, please contact Sally Taylor-Phillips, Marketing Communications Manager at IDC on +61 2 9925 2234 or e-mail</p>
<p>About IDC
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 900 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 90 countries worldwide. For more than 43 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting or</p>

Most Popular

Brand Post

Most Popular Reviews

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?