VOICECON - Avaya CEO: Bring unified communications to the masses

Avaya CEO discusses UC "for the masses" and Avaya's relationship with Microsoft, IBM

Unified Communications needs to be brought to the masses, and in the process that can help solve the country's current economic woes, VoiceCon Orlando 2008 attendees were told Tuesday.

"Now is the time to harness that to get us out of this slump," said Avaya CEO Lou D'Ambrosio, who delivered the show's keynote address.

Unified communication can add efficiency, productivity and improved customer service that will make businesses perform better and therefore improve the economy, he said.

To further that end, the company Tuesday announced a set of service and product bundles that address needs of different classes of workers. Managing the components of these bundles is key and something Avaya has addressed, he said.

"It's the closest thing to plug-and-play that's out there," he said. It is key for the integration to be done for customers, "otherwise there's too many pieces parts to deal with."

D'Ambrosio touted Avaya cooperation with IBM, Microsoft and Cisco as key to this integration, supporting their UC and conferencing software in the case of Microsoft and IBM, and the infrastructure in the case of Cisco.

He outlined Avaya customers who use Avaya bundles to give better customer service in stores by linking call boxes with knowledgeable store employees to answer questions as well as contact center and video gear to bring translation services faster to patient exam rooms in hospitals.

The company is also developing a Second Life application in which customers can go to a Second Life demonstration area to get instructions on how to set up home electronics.

D'Ambrosio said IT and telecom executives have the skills to implement these technologies that will improve their businesses and turn around the economy. "Do you think CEOs know how to do that?" he asked. "Five years from now people will say it is this group that enabled us to get out of this economic funk. It will allow you to be heroes."

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tim Greene

Network World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?