VOICECON - Avaya CEO: Bring unified communications to the masses

Avaya CEO discusses UC "for the masses" and Avaya's relationship with Microsoft, IBM

Unified Communications needs to be brought to the masses, and in the process that can help solve the country's current economic woes, VoiceCon Orlando 2008 attendees were told Tuesday.

"Now is the time to harness that to get us out of this slump," said Avaya CEO Lou D'Ambrosio, who delivered the show's keynote address.

Unified communication can add efficiency, productivity and improved customer service that will make businesses perform better and therefore improve the economy, he said.

To further that end, the company Tuesday announced a set of service and product bundles that address needs of different classes of workers. Managing the components of these bundles is key and something Avaya has addressed, he said.

"It's the closest thing to plug-and-play that's out there," he said. It is key for the integration to be done for customers, "otherwise there's too many pieces parts to deal with."

D'Ambrosio touted Avaya cooperation with IBM, Microsoft and Cisco as key to this integration, supporting their UC and conferencing software in the case of Microsoft and IBM, and the infrastructure in the case of Cisco.

He outlined Avaya customers who use Avaya bundles to give better customer service in stores by linking call boxes with knowledgeable store employees to answer questions as well as contact center and video gear to bring translation services faster to patient exam rooms in hospitals.

The company is also developing a Second Life application in which customers can go to a Second Life demonstration area to get instructions on how to set up home electronics.

D'Ambrosio said IT and telecom executives have the skills to implement these technologies that will improve their businesses and turn around the economy. "Do you think CEOs know how to do that?" he asked. "Five years from now people will say it is this group that enabled us to get out of this economic funk. It will allow you to be heroes."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tim Greene

Network World
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?