Dell hurries to fix faulty laptop keyboards

Shipment of two Vostro laptop models in Europe stopped after discovery of faulty keyboard design

Dell said it has stopped shipment of two Vostro laptop models in Europe after discovering a faulty keyboard design with a few keys out of place.

A Dell customer in the UK, who ordered the Vostro 1310, noticed that the bottom row of letters on the keyboard was shifted to the right. That's because the left Shift key is oversized and a new key, \, is placed between the Shift and Z keys, moving the entire row so that it doesn't comply with a traditional keyboard layout.

"This is not a US/UK layout issue, just a general monumental flaw," wrote the UK customer in an online post, deliberately retaining spelling errors in other parts of his message to highlight the design problem.

A limited number of Vostro 1310 and 1510 laptops with the wrong keyboard layout were shipped in Europe in the middle of April, said Jennifer Davis, a Dell spokeswoman. The company has suspended further shipments of the laptop models until the problem is fixed, she said.

Dell will replace the keyboards for customers who have received the laptops with faulty keyboards, Davis said.

"Customers will be given a choice to receive the keyboard kit or have a tech [representative] come on-site," Davis said. The new keyboard is easy to install, Davis said.

The laptops haven't shipped in other parts of the world, so other regions aren't affected by the glitch, Davis said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?