Rookie IM service challenging major players

Despite the branding and brawn of the major instant messaging (IM) services, a new IM application is rapidly gaining users due to its ability to interoperate with all the players, according to a report released Wednesday by Jupiter Media Metrix.

Debuting on the Jupiter charts with 344,000 unique users last February, the Trillian IM service now boasts 610,000 users, a 77 percent increase, the researcher noted.

Although the new IM application does not have the number of users of some of its high-profile rivals, such as America Online's (AOL) Instant Messenger (AIM), Microsoft's MSN Messenger, or Yahoo's Messenger, its growing audience, and the amount of time its users spend using the application, indicate that Trillian is up and coming.

Trillian's popularity rests in the fact that users do not want to run several competing IM applications just to keep in touch with friends, family and co-workers, Jupiter said. However, the major IM players have been reluctant to make their applications interoperable for fear of losing users.

According to Jupiter, in September of 2001 29 percent of home users ran at least two competing IM applications at once, while 23 percent of at-work users ran at least two rival IM clients.

As of April 2, 2002, AIM had the highest number of unique users, 31.4 million, followed by MSN Messenger with 29.1 million, and Yahoo Messenger with 19.1 million unique users. The ICQ Instant Message boasted 8.1 million users as of last April.

But while Trillian does not compare with its competitors in terms of user numbers, it does come out on top in terms of average minutes spent per user. Users spent an average 433 minutes on Trillian last April, compared to 324 minutes on AIM, 284 minutes on Yahoo, 119 minutes on ICQ and 109 minutes on MSN, according to Jupiter.

If Trillian can continue to attract users and maintain its interoperability, it could give the big boys a run for their money, Jupiter predicted.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Scarlet Pruitt

PC World
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?