Indian outsourcer steals client data, sells to competitors

Breach highlights dangers of outsourcing, need for solid risk assessment

The Times of India recently reported a case that will strike fear into the hearts and minds of information security specialists and C-level executives that support and promote the use of outsourcing for company processes and operations.

According to the report, the owner of an IT business process outsourcing (BPO) service provider has been accused of stealing information from Florida-based company Noble Ventures, and reselling it to their US-based rivals.

When Noble Ventures cancelled their contract for Web site creation and maintenance with Ahmedabad-based Business Bee Solutions, the company's owner closed his BPO shopfront and moved operations to his home.

It is not known when he sold the data belonging to Noble Ventures, but he used an American-based accomplice to sell the stolen information to Noble Ventures' US competitors.

Spurned by the loss of the contract, and with the unspecified data worth a quarter of a million Australian dollars, it is likely the BPO owner saw it as a way to regain some lost earnings from the deal.

While the nature of the stolen data was not identified, the operations engaged in by the company suggest it could be the personal and professional details of up to 12.5 million Americans.

Some might see the case as justified karma, given Noble Venture's operations in selling mailing lists, email lists, and other direct marketing operations facilitate the sending of junk mail and email to vast numbers of unknowing Americans.

The breach highlights the risks companies face when sensitive information leaves the corporate perimeter.

A solid information security risk assessment should consider the risks associated with a third party selling sensitive company information, and the associated costs of client retention and servicing provider replacement.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Carl Jongsma

Computerworld
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?