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Asia Pacific Growing Strong for Micromuse

  • 10 March, 2004 11:13

<p>Increased Revenue Contribution, New Clients, Expanded Vertical Customer Base and a Local at the Top</p>
<p>SYDNEY, Australia, 10 March, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, continues to grow in strength in Asia Pacific, increasing the company’s regional contribution to overall revenue, winning key business, expanding across verticals and with local representation on the executive team.</p>
<p>The preliminary results for the first fiscal quarter of 2004 reported that the Asia Pacific region contributed eight percent of total revenue1. This is up from the three previous quarters where the region contributed between five and six percent.</p>
<p>“We are definitely seeing a broad based recovery. The local economies are stronger and from a practical point of view it is simply easier to do business now that the quarantine restrictions brought in around SARS have been removed,” said Ammar Hindi, Vice President, Asia Pacific, Micromuse. “Asia Pacific is an important region for us and we expect continued growth to be driven by the telecommunication service providers, security management and the roll out of 3G networks.”</p>
<p>The Big Names in Asia Pacific Telecommunications
The Asia Pacific customer base reflects Micromuse’s global strength in Tier One fixed-line and wireless carriers. Globally, 19 of the world’s 20 largest carriers use the Micromuse Netcool® suite to manage their network infrastructure. In Asia Pacific, Micromuse boasts the region’s premier carriers as clients including: Telstra Global Operations Centre and Ericsson Network Operations Centre in Australia; China Telecom, China Mobile, China Unicom, China Rail, Shanghai Cable and China Netcom all in China; SmartTone and CSL in Hong Kong; Japan Telecom and NTT in Japan; TelstraClear in New Zealand; DiGi in Malaysia; Philippines LTD in the Philippines; ISTT and Singtel in Singapore; and BT Global Services Asia Pacific.</p>
<p>“The most pressing issue for our telecommunications customers right now is competitiveness. Their products are seen increasingly as commodities, therefore it is their ability to provide a service and commit to service level agreements that becomes the competitive differentiator. To provide a quality of service you need to be able to measure and monitor your service and relate it to how it will impact your customers so you can work out how to react. That’s were Micromuse comes in – we provide the tools to allow companies to monitor and more importantly prioritise the actions they take to manage their network,” said Mr Hindi.</p>
<p>Expansion Across Vertical Markets
Importantly, the last year has seen Micromuse extend its customer base in the region into other targeted vertical markets such as the financial services and the government sector. Key wins saw expansion in one of China’s largest banks, a win with a major police organisation in China and the recently announced win with the Hong Kong Jockey Club – the third richest racing organisation in the world in terms of betting.</p>
<p>Local Representation on the Executive Team
In August 2003, an Australian, Craig Farrell, Ph.D., was appointed as Chief Technology Officer (CTO) to direct the company’s technical vision and strategy. Based at Micromuse’s global headquarters in San Francisco, he reports to Lloyd Carney, Micromuse’s Chairman and CEO. Craig joined Micromuse following the company’s acquisition of NETWORK HARMONi, Inc. where he had been CTO and CEO. He also co-founded NDG Software, the Perth-based software utilities company that eventually became NETWORK HARMONi.</p>
<p>1 Q1 2004 Preliminary Earning Call Script – 10 February, 2004.</p>
About Netcool
Micromuse's Netcool® software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.</p>
<p>Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus™ application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.</p>
<p>About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&amp;T, BT, Cable &amp; Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.</p>
<p>The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company’s ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company’s distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company’s markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company’s Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.</p>
<p>For more information contact:</p>
<p>Amanda Scott-Kiddie
Claire Hosegood
Kinetics Pty Ltd
+ 612 9976 6611</p>

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