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Dialect to save $200k with on-demand CRM service, NetCRM

  • 29 June, 2004 15:01

<p>Dialect to save $200k with on-demand CRM service, NetCRM</p>
<p>Chooses NetCRM over Salesforce.com</p>
<p>SYDNEY, 29 June 2004 – Dialect Solutions Group, Australia’s largest provider of payment solutions and interactive services, has become the latest Australian business to use NetCRM, the online CRM solution founded by Larry Ellison (CEO of Oracle). Dialect will initially have 25 sales and marketing users of NetCRM, and estimates that it will save them $200k in forecasting efficiencies alone - during the 3-year contract.</p>
<p>Until now, Dialect had been using a mix of incompatible systems (including Excel) which meant that salespeople took a long time to prepare and assimilate sales reports and forecasts. Now, with NetCRM, not only will reports be accurate, they will only take seconds to compile, which means that salespeople can spend more time out on the road selling, rather than reporting.</p>
<p>“As a growing company with worldwide locations, we needed a tool that was strong in reporting to enable us to plan accurately for growth. We looked at Salesforce.com but felt that the reporting features in NetCRM were stronger. And, even with more comprehensive functionality, it was quicker to implement giving us faster results and return on our investment,” commented Tass Messinis, chief sales officer, Dialect. “Additionally, we need to better manage our partners in Asia and NetCRM’s Advanced Partner Centre will allow us to view our partners’ sales pipeline, increasing the accuracy of our forecasts.”</p>
<p>“An online service such as NetCRM is ideal as we needed a solution that is quick to implement, cost-effective and means we don’t have to waste resources on installing and maintaining our internal IT systems,” Mr Messinis added.</p>
<p>The system will initially support 25 marketing and sales users with plans for up to 70 users, including customer service representatives, in the next two years.</p>
<p>NetCRM includes not only sales automation, but also marketing automation, customer support and service, and partner relationship management. As an online service, there is no hardware to procure, no large up-front licensing fee, and no software to maintain, update and upgrade - and all support is included. NetCRM is part of the NetSuite service which unties CRM with ERP and eCommerce functionality to unite a business’ front and back-office operations. The ability to ‘link’ CRM with order management and inventory is a huge differentiator for NetCRM when compared to other CRM products.</p>
<p>- ENDS -</p>
<p>About Net Return
Net Return pty ltd, is an Australian online services company and is the exclusive distributor of the NetSuite and NetCRM online business application for small to medium businesses in Australia and New Zealand. Net Return also provides online services to corporations and governments to develop integrated and effective online solutions that deliver a measurable return. Net Return's clients include: AGL, AMP, AusAID, ANTA and Commonwealth Bank. For information about NetSuite visit: www.netsuite.com.au.</p>
<p>About NetSuite, Inc.
Founded in 1998, NetSuite, Inc. is a leading provider of ERP and CRM application software for small and mid-sized businesses. The company's products include NetERP, NetCRM, NetSuite, and Oracle Small Business Suite. The company is the largest application service provider of mid-market business applications with over 7,500 companies using its products. The company's products have won many industry awards, such as the PC Magazine Editors' Choice Award in 2003. The company's investors include Larry Ellison. For more information visit www.netsuite.com.</p>
<p>About Dialect Solutions Group
Dialect translates technology solutions for leading edge payments processing and interactive communication services into profitable business relationships. With a vision to provide leading telephony and payment services to customers on a global basis, our philosophy is simple: understand the needs of the client, educate them on the possibilities and deliver solutions that meet, and often exceed, their requirements.</p>
<p>Headquartered in Sydney, with international offices and reach, Dialect employs a large team of experienced staff, including consultants, analysts, developers and customer service personnel. Customers include financial institutions, multinational corporations, government organisations, merchants, call-centres, media and marketing agencies. The company has a strong heritage that stretches over 10 years and boasts a global presence, a diverse client base, and the corporate backing of Queensland Press Pty Ltd (QPL), an associate of News Corporation. www.dialectsolutions.com</p>
<p>If you’d like to speak to Dialect regarding this announcement then please contact: Nigel Turner 02 9779 0148 / 0422 513 803</p>

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