Dell adds storage, disaster management services to portfolio

Dell boosts its storage services, including disaster recovery and data backup services.

Dell on Wednesday announced it was adding customizable storage and disaster management services to build out its services portfolio, which it began revamping last year.

The services, which include disaster recovery and data backup services, will offer tools and consulting for customers to meet exploding data storage requirements across multiple networking and hardware environments, the company said.

Dell has done occasional storage and disaster recovery consulting, but this is the first time these services are being pulled together as an offering to customers worldwide, said Paul Kaeley, global practice leader at Dell.

Two levels of disaster recovery will be offered to customers. The first level, for mid-size consumers, will protect data around key applications and provide tools to restore IT operations in case of a disaster. A higher service level targeted at larger customers will include the design and implementation of IT disaster recovery plans through tools and aligning more people to ensure the plan is effectively implemented.

Dell is also offering managed backup services with reporting and monitoring services to stabilize data backup. If a backup system goes astray, Dell is offering a managed backup through remote management. The services will span all storage offerings, including EMC storage resold by Dell.

The tiered storage service will categorize high and low-priority data to different storage levels to help a company cut costs.

The price and size of the services will be proportional to the size and complexity of the environment, Kaeley said.

Part of Dell's effort to "simplify IT," the service upgrades reflect Dell's push to reduce IT maintenance costs via customized hardware, software and services. Dell has acquired companies like MessageOne and Everdream to boost its remote management portfolio.

Dell has also been under increased pressure to improve its service offerings in the wake of Hewlett-Packard's acquisition of services company Electronic Data Systems in May. Analysts have said that EDS gives HP a leg up over Dell in the global services market.

Through its services, Dell does not want to send consultants to sit on a client's site for months only to create a 600-page report, Kaeley said. Dell intends to customize services and solve problems quickly through speedy data collection and reporting, Kaeley said.

The days of services and support being a simple break-fix maintenance are over; as computing systems get sophisticated, the need for remote diagnostic check and triage has increased. Dell has been at the forefront of the effort through its acquisitions and increase service focus, with companies like HP and IBM headed in that direction, said Ron Silliman, principal analyst at Gartner.

The new services may not affect Dell's relationship with channel partners that want to have Dell's brand name attached to product delivery. However, some partners may feel ambivalent as Dell's sudden jump into the space could undercut their support business, Silliman said.

Dell is tying up with companies like GlassHouse Technologies to provide the new services to customers.

"Dell is somewhat like Wal-Mart -- its the best thing and the worst thing -- you get a whole volume of business, but Dell expects a whole level of performance and more cost control."

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?