Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Convergys announces new management to strengthen support for Australia and New Zealand customers

  • 01 July, 2008 10:44

<p>Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced the appointment of Max Tennant as senior account executive. Underpinning the overall success and continued growth of Convergys’ business in Australia and New Zealand, Tennant will focus on enhancing support for the telecommunications, financial services, travel and tourism and other vertical sectors through Convergys’ outsourcing, consulting and billing &amp; CRM solutions.</p>
<p>“Customer service management is high on the agenda for businesses across all industries and maximising customer lifetime value is a key driver for growth,” said Max Tennant. “At Convergys, we approach this from all angles including customer satisfaction, customer retention, increased usage of existing services and take up of new services.”</p>
<p>“To help our customers drive long-term revenue growth, Convergys continuously addresses the market needs with edge-leading solutions in relationship management and customer management. Following our recent announcement of the Convergys Multichannel Automation Solutions, a new version of the Convergys Customer Service Management solution will roll out in the next few months to help local businesses enhance the customer experience and customer lifetime value.”</p>
<p>According to Tennant, offshore contact centre services will remain the company’s key business focus in Australia and New Zealand. “Contact centres will always play a major role in services based organisations. The need will increase as services such as telephone banking and home shopping become further adopted in Australia,” he continued.</p>
<p>In a study by Everest Research published in Feb 2008, the offshore contact centre market was shown to be in a rapid growth phase with key delivery regions, such as India and the Philippines, experiencing growth rates as high as 25-60 per cent CAGR*.</p>
<p>Prior to joining Convergys, Tennant was the managing director of Acquire Asia Pacific, a consulting firm he founded in 2005 to assist the migration of contact centre and back office functions from Australia to the Philippines. Before starting his own business, Tennant worked at Sitel Australia where he had supported a wide range of vertical customers in the contact centre outsourcing business.</p>
<p>About Convergys</p>
<p>Headquartered in Cincinnati, Ohio, Convergys Corporation (NYSE: CVG) is a global leader in relationship management, specialising in helping clients drive higher value from relationships with their customers and employees.</p>
<p>Convergys is a member of the S&amp;P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. Convergys has approximately 75,000 employees in 84 customer contact centres and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia. For more information, visit www.convergys.com.</p>
<p>* Source: Everest Research “Trends in Offshore Contact Center Services Market” http://www.everestresearchinstitute.com/Product/10184</p>
<p>Convergys, Infinys and the Convergys logo are registered trademarks of Convergys Corporation.</p>

Most Popular

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Join the newsletter!

Or
Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?