Deloitte picks Nortel for managed videoconferencing

Nortel cites rising fuel prices and airfares as factors in customer win

Global consultancy Deloitte Touche Tohmatsu has chosen Nortel Networks as its managed service provider of telepresence and videoconferencing capabilities in a three-year deal valued in the millions of dollars.

The deal, announced Tuesday, was signed last month, and many independent Deloitte members in 140 countries are likely to sign on to take advantage of the unified videoconferencing capability, said Rick Sullivan, national director for business services at Deloitte Canada.

For Nortel, the deal is recognition that the Canadian network equipment provider has grown in its capabilities for supporting videoconferencing, said Mike Jude, an analyst at Nemertes Research. However, Nortel uses a different model than rival Cisco Systems and provides equipment from well-known videoconferencing vendors Polycom and Tandberg instead of making and selling its own, he said.

Nortel spends US$23 million a year on travel can use telepresence and videoconferencing to recover 385,000 hours of lost productivity, reduce its carbon footprint by up to 4,200 tons and save up to $7 million in US dollars

Sullivan said Deloitte already had Tandberg and Polycom cameras, monitors and related gear with plenty of life left in them that Deloitte wanted to continue to use with Nortel. But primarily, Nortel was picked because it is one of only a few other vendors offering a managed videoconferencing service on a global basis, Sullivan said in a telephone interview.

Sullivan wouldn't reveal the other bidders, and wouldn't comment on the terms of the deal, other than to say that Nortel was right in describing the contract as in the "multimillion dollar range" for managed services and equipment.

Deloitte Canada, with 8,000 workers and 55 offices, has signed on to the global agreement with Nortel. Deloitte Canada previously had a "hit or miss" usage of videoconferencing, with some offices using it very little and finding it unreliable, Sullivan said. "We believe a managed service was the route to take," he said, to gain the use of Nortel's global infrastructure for Multimedia Network Operations Centers.

Under the agreement, Deloitte Canada may build three more high-end telepresence rooms, in addition to one in Toronto already used by board members. Such systems usually require built-in lighting and sound and multiple big-screen, high-definition monitors. "In a high-end telepresence room, people in the other office appear very close and the experience is as close as you can get without being there," Sullivan said. "After you are in a meeting for five minutes, you forget you are in a telepresence meeting."

Nortel will also be called upon to support more typical room-sized systems with one large monitor, as well as desktop videoconferencing.

Deloitte believes videoconferencing can save on travel costs, but the primary savings comes from reducing "wear and tear" on workers who travel, as well as greater productivity. "There's not a huge hard dollar savings if you talk about just cutting out travel costs for air fare and hotel," Sullivan noted, since videoconferencing on a global basis can be expensive. "However, if you count productivity savings and the cost of wear and tear on people, [videoconferencing savings] is a no brainer."

Nortel said in a statement that a company that spends US$23 million a year on travel can use telepresence and videoconferencing to recover 385,000 hours of lost productivity, reduce its carbon footprint by up to 4,200 tons and save up to $7 million in US dollars.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?