Google Apps admins jittery about Gmail, hopeful about future

Google Apps administrators are hopeful that Google will get Gmail performance problems under control.

When Gmail crashed last Monday, affecting many organizations that depend on it for work e-mail via the Google Apps suite, widespread gnashing of teeth ensued.

At Alaska's APTI public TV and radio station, reporters working on deadline scrambled to gather information without e-mail as a tool.

In the middle of an important press announcement, staffers at San Francisco Internet startup Kwiry sought alternate ways to stay in touch with contacts.

At Davidoff Communications, the outage hit less than 24 hours after the Chicago company's migration of its five users to Google Apps.

"Since we're only on day four of our implementation, let's just say if Apps were on my baseball team, it would be hitting at the bottom of the lineup," said Davidoff Systems Administrator Mitch Wilkos in an e-mail interview this week.

With its Apps hosted suite of communications and collaboration applications, Google is a leading proponent of software-as-a-service (SaaS), an emerging model of software delivery that backers say represents the future.

Because vendors host applications in their own data centers, companies don't have to concern themselves with hardware provisioning and software maintenance. By living in the Internet "cloud," these hosted applications simplify sharing and collaboration among employees.

However, the experience of users living through the recent Google Apps outages could serve as a deterrent to some IT and business managers who might not be ready to ditch conventional software packages that are installed on their servers.

If a company relies on Google Apps for its e-mail, its IT and business managers have little to do when a Gmail outage hits them, and, with end-users demanding explanations, this waiting game can be a very stressful situation, as John Proffitt, IT services director at APTI, can attest.

"For me as the Google Apps administrator, the disruption was pretty damn irritating. Aside from getting kicked out of e-mail I need to do my own job, it also forced me to completely refocus on figuring out what's happening with Gmail and Google Apps," he said in an e-mail interview.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Bitdefender 2019

Bitdefender solutions stop attacks before they even begin! Get cybersecurity that 500 MILLION users already have and trust.

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?