Google solves long Gmail outage, but questions remain

Google finally solved the latest Gmail outage on Friday night, but questions remain about its cause.

Late Friday night Google solved the third Gmail outage of the past two weeks, but questions remain about the stability of the Webmail service, which is affecting the Google Apps hosted software suite.

Like the previous two outages, the latest one occurred as a login error that locked users out of their accounts. This time, some users were prevented from accessing their accounts for more than 24 hours.

All three outages affected not only individual Gmail users but also people who use it as part of the Google Apps suite of collaboration and communication applications.

Google acknowledged the Gmail problem Friday and said it affected "a small subset" of the service's users. The company didn't immediately comment about what is causing the recurring login problem, nor did it provide a more specific figure for the amount of Gmail users affected.

The long outage was painful for several Google Apps users contacted via e-mail.

Denmark's chapter of Fair Allocation of Infotech Resources (FAIR), an international nonprofit group, just started using Google Apps. When the outage hit, system developer Benjamin Bach was showing the suite to his colleagues, ahead of the planned launch of FAIR Denmark's Web site this week.

The outage lasted more than 24 hours. "Seeing such a long outage during the very first few days makes us wonder if a free solution provided by Google is actually 'pro' enough for us. We cannot correspond with schools in Africa or partners in Denmark and afford being out-of-mail for a whole day," Bach said.

FAIR, based in Norway, is devoted to supplying computer products to developing countries. The Denmark chapter is just getting off the ground and expects to grow its Apps user base from four people to up to 20.

Google Apps comes in versions, including Basic and Education, which are free, and Premier, which costs US$50 per user per year and includes additional functionality, a 99.9 percent uptime guarantee for Gmail, and phone technical support.

"I can give them a lot of credit for providing a free service, but they lose some of that when saying 'your e-mail is totally inaccessible, and we're not going to tell you why or for how long.' It's arrogant. I'm a system administrator, so I deserve to know a little more," Bach said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?