Vodafone bug stings iPhone users to the tune of thousands of dollars

Billing error overcharges customer more than $1600 in excess data usage.

Some Vodafone iPhone customers got a rude awakening when they were hit with hundreds of dollars in excess charges due to a data billing error.

Customers switching to new iPhone plans with large data caps in July were charged upwards of two thousand dollars after a Vodafone billing error based costs on previous plans with more expensive data usage rates.

One customer speaking to Computerworld was overcharged more than $1600 after receiving a $1880 bill.

The customer, who requested anonymity, expected excess charges of less than $100, and was alarmed when she checked her bill which was paid automatically by direct debit.

Vodafone had not informed her of the overcharges, processed yesterday, but issued an apology for the error when she contacted the billing dispute line.

Vodafone spokesperson Greg Spears said the error occurred when customers former billing plans were not replaced by new iPhone plans.

“Originally the policy was if someone migrated to a new cap or plan that migration would kick-in at the end of their billing cycle,” Spears said.

“People were using the iPhone straight away when they were on a pre-existing cap [although] they might have signed up to an iPhone cap.”

Spears said Vodafone has created a taskforce to update phone plans and reverse overcharges for affected customers.

“We have waived the data charges customers would not have ordinarily incurred had they had an iPhone cap from the get-go.”

Spears could not confirm whether it had contacted affected customers about the error, but said the company had informed users via a statement on its Web site.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags iPhone

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Show Comments



Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >



Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?