Vodafone bug stings iPhone users to the tune of thousands of dollars

Billing error overcharges customer more than $1600 in excess data usage.

Some Vodafone iPhone customers got a rude awakening when they were hit with hundreds of dollars in excess charges due to a data billing error.

Customers switching to new iPhone plans with large data caps in July were charged upwards of two thousand dollars after a Vodafone billing error based costs on previous plans with more expensive data usage rates.

One customer speaking to Computerworld was overcharged more than $1600 after receiving a $1880 bill.

The customer, who requested anonymity, expected excess charges of less than $100, and was alarmed when she checked her bill which was paid automatically by direct debit.

Vodafone had not informed her of the overcharges, processed yesterday, but issued an apology for the error when she contacted the billing dispute line.

Vodafone spokesperson Greg Spears said the error occurred when customers former billing plans were not replaced by new iPhone plans.

“Originally the policy was if someone migrated to a new cap or plan that migration would kick-in at the end of their billing cycle,” Spears said.

“People were using the iPhone straight away when they were on a pre-existing cap [although] they might have signed up to an iPhone cap.”

Spears said Vodafone has created a taskforce to update phone plans and reverse overcharges for affected customers.

“We have waived the data charges customers would not have ordinarily incurred had they had an iPhone cap from the get-go.”

Spears could not confirm whether it had contacted affected customers about the error, but said the company had informed users via a statement on its Web site.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags iPhone

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Computerworld
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?