Samsung stained by ink cartridge suit

Alleges that Samsung rigs its printers to tell consumers falsely that they need more ink

Electronics giant Samsung has been slapped with a lawsuit alleging that it "rigs" its printers to tell users falsely that they need to replace their ink cartridge even if there is plenty of toner left.

According to the suit, which was filed by the US-based consumer-law firm Kabateck Brown Kellner, Samsung designs its printers to flash an "empty" message and shut down, to notify users they need to replace their toner cartridge. The problem, alleges the suit, is that the printers will often flash "empty" and shut down even when there is a significant amount of toner left in the cartridge. The reason that Samsung has allegedly designed its printers this way is to make money by forcing consumers to purchase unneeded additional ink cartridges, which typically cost US$60 to $80, the suit contends.

Furthermore, the suit alleges that Samsung has never disclosed publicly "that a significant amount of useable toner remains in the Samsung-brand toner cartridges" when "the toner cartridge is 'empty' and in need of replacement."

"We're simply asking Samsung to be straight with its customers," says Darren Kaplan, a co-counsel on the case and a partner at the law firm of Chitwood Harley Harnes. "It's disappointing that it's taking a judge and a jury to make them do the right thing."

This is not the first time that Kabateck Brown Kellner has sued an electronics company for allegedly rigging its printers to require cartridge changes prematurely. Two years ago, the firm reached a settlement with electronics manufacturer Epson in a suit that made allegations like the ones the firm now is making about Samsung. Despite agreeing to settle for a compensation package valued at more than US$350 million, Epson maintained it had done nothing wrong and that it kept extra ink in its toner cartridges in order to "maintain print quality and reliability."

The firm has also made headlines this year for suing Apple for allegedly making false and misleading claims in the marketing of its iMac computer.

Responses to requests to Samsung representatives for comment were not immediately returned.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Brad Reed

Network World
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?