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IT – All Talk and No Action on Network Performance

30% of end-users report frequent computer crashes and slow running software.
  • 11 September, 2008 13:00

<p>IT departments and decision-makers may well express concerns on the impact that network performance problems have on their employees’ ability to do their jobs effectively, but their approach to either preventing, managing or resolving these issues is not up to scratch.</p>
<p>That’s according to new research findings in Dimension Data’s report on Network Performance Frustration. The research, which was sponsored by Blue Coat Systems, surveyed 957 IT users and 267 IT decision-makers responsible for managing IT networks across Europe, Australia, Central and Latin America, Far East, Middle East and Africa and North America. One hundred IT users and 40 IT decision-makers were polled from Australia.</p>
<p>The results reveal that globally, while a staggering 30% of end-users report frequent computer crashes and slow running software, only around 30% of IT departments have complete, defined processes for handling network performance issues.  And the warning signs don’t stop there:  less than 40% of IT departments have the full capability to monitor network performance, and even less show evidence of a granular view of network traffic – a critical factor in effective performance management.</p>
<p>The research painted a slightly more positive picture in Australia, with 23% of users reporting computer crashes and slow running software, and 45% of IT departments having the capability to monitor network performance.</p>
<p>George Atrash, Dimension Data’s General Manager for Connectivity said that despite the fact that new business initiatives can impact network performance if implemented without prior network consideration, the research showed that network implications are not always considered by IT decision-makers.</p>
<p>”Comparing Australia to the global figures, we’re about 10% ahead of the curve because we deal with greater network performance challenges due to geographical distance and also bandwidth costs, which are typically higher in Australia than regions like the US. So we have a more positive outlook and savviness towards network performance optimisation, and we’re more vigilant about monitoring and managing network ROI,” Mr Atrash explained</p>
<p>The report shows that globally, almost half of the IT decision-makers surveyed believe their networks are prepared for future increases in network traffic and changing traffic patterns.</p>
<p>“As strategic projects such a data consolidation and virtualisation gain more favour, and bandwidth-intensive technologies continue to be voraciously adopted into the workplace, not having a firm handle on performance management could be hazardous and extremely costly. Given that one in five IT decision-makers polled did not see network spend as an essential expense, we’re surprised that so many are confident that their network is future-proofed,” said Mr Atrash.</p>
<p>“Add into the equation that an alarming 27.5% of IT decision-makers in Australia do not even calculate the Return on Investment (RoI) on network investment – nor, equally concerning, even attempt to measure the cost of poor network performance. IT departments are unaware of the opportunity to have their performance optimisation assessed, which may assist in increasing the RoI of their network investments and improve their overall network performance.”</p>
<p>About Dimension Data</p>
<p>Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.</p>
<p>About Blue Coat</p>
<p>Blue Coat Systems, Inc., founded in 1996, (NASDAQ: BCSI) is a publicly-held company based in Sunnyvale, California. Blue Coat secures Web communications and accelerates business applications across the distributed enterprise. Blue Coat’s family of appliances and client-based solutions – deployed in branch offices, Internet gateways, end points, and data centers – provide intelligent points of policy-based control enabling IT organizations to optimise security and accelerate performance for all users and applications. Blue Coat has installed more than 8,000 customers worldwide and is ranked #1 by IDC in the Secure Content and Application Delivery market.</p>
<p>About the Dimension Data Network Performance Frustration Report</p>
<p>The Network Performance Frustration research was conducted from April through to June 2008 to investigate the challenges that poor network performance presents to organisations, their employees and their IT departments. The research was commissioned by Dimension Data, sponsored by Blue Coat Systems and conducted by Datamonitor.</p>
<p>The Report is a summary of the key findings of the research and is available for download from</p>
<p>For more information:</p>
<p>Helen Han</p>
<p>Dimension Data</p>
<p>Tel: +612 8249-5684</p>

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