Optus confirms Wireless Fusion dumped, Telstra attacks

OWF sales suspended, existing customers will continue to be supported.

Optus has confirmed that as of September 10 it had cut the sale of its Optus Wireless Fusion (OWF) product.

Optus launched OWF in August as a combined home phone and broadband service over its 3G network, touting it as an alternative for customers who could not access its Fusion product in areas previously dominated by Telstra.

An Optus spokesperson said the company made the decision to suspend sales of OWF to “ensure we deliver an optimum experience to our customers”, but the company has not publicly revealed why the product was pulled.

The spokesperson said existing OWF customers will “continue to be supported by Optus and experience no disruption to their service”. Optus Wireless Broadband and Optus Wireless Telephony products have not been affected.

Telstra wasted little time drumming up a public relations coup against Optus, saying its decision to suspend OWF is an “effective admission that it could not deliver what it promised customers across Australia”, tying the cancellation to the National Broadband Network debate.

Telstra’s director of policy and communications, David Quilty, accused Optus of pretending the fault lay in the popularity of its offerings, but in reality the cancellation of OWF points to an under-engineered and/or an under-invested network that “apparently cannot cope with demand”.

“Imagine entrusting the National Broadband Network to SingTel Optus and its monopolist Terria outfit, only to have the admission a few weeks later that it was barely capable of dial-up speeds as was reportedly the case with Fusion,” Quilty said.

Optus issued its own statement in response to the attack, suggesting Telstra look after its own backyard.

“Shame on Telstra. On a day when Telstra should be explaining why it’s sacking people, Telstra’s communicators are wasting time issuing shrill media releases," an Optus spokesperson said.

"Optus is investing more than $800 million to upgrade and grow our mobile network. We care about our customers and suspended sales of Wireless Fusion to ensure we give an optimum experience to those using the product.”

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Optus 3G

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Andrew Hendry

Computerworld
Show Comments

Brand Post

PC World Evaluation Team Review - MSI GT75 TITAN

"I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it."

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?