Open-source Drupal turns pro

Acquia's strengthened and supported distribution of the popular CMS smooths the path to a trouble-free Drupal site

In addition, from the portal, I set up Remote Cron so that Acquia would periodically perform self-maintenance tasks, including caching operations.

A big part of what you're paying for with Acquia Drupal is support; the portal offers a simple way to log support incidents and track your tickets. Depending on your purchase level, Acquia's guaranteed response time can vary from a few hours to the next day. During my testing, Acquia did meet the specified response deadline -- and resolved my questions satisfactorily.

There's also a subscriber forum and documentation. Again, the service was fairly new during my tests, so these areas weren't deeply populated. Still, in scanning the posts from other users, Acquia staff did seem responsive and offered solutions to users' questions.

Time will tell

Although Acquia Drupal was too new to completely evaluate some of the support options (such as discussion forums), the technical underpinnings of this service were solid. Setup and remote management of my Drupal Web site proved to be simple and uneventful. The Ticket Management system worked well. What's more, I believe there are enough subscription levels and support methods (including by phone) for managing production Web sites of many sizes.

As a first version, Acquia has more work to do, too, which company representatives acknowledged. In a briefing, they indicated the staff is looking to integrate more modules, provide better documentation, have simpler deployments (cloud packaging and redistribution through shared hosts), and include more analytics.

Based on a week of testing, I can't offer a meaningful assessment of Acquia's technical support services, nor can I determine whether Acquia will live up to its promise to provide timely updates to Drupal that don't break things. I can say that Acquia makes the deployment of Drupal considerably easier and adds valuable management tools. If the support network follows suit, Acquia Drupal will be a tempting option for organizations that lack the time or staff to deal with the patchwork of a raw Drupal environment.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags acquiadrupal

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mike Heck

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?