35 per cent of professionals feel frustration due to bad audio. And yet, while organisations have rushed to enable remote work policies over half (51 per cent) of organisations still only allow certain teams to order headsets or headphones.
Clean bill of "service health" for NewSat
- 23 October, 2008 15:45
<p>The Telecommunications Industry Ombudsman (TIO) annual report for 2008 shows that NewSat, Australia’s leading independent satellite broadband provider, did not register a TIO complaint against its service in the year to March 2008.</p>
<p>This exemplary service record underscores the company’s focus on customer care and the spirit of customer retention and service.</p>
<p>“We are proud of our customer care record and work hard at being pro-active to resolve any disputes and meet service expectations by customers,” said Andrew Matlock, Vice President of Sales at NewSat Limited.</p>
<p>“The clean sheet for NewSat is an enviable record especially in light of the jump, by 50 percent, of TIO complaints, this year compared to 06/07.</p>
<p>“TIO complaints are now running at record levels so we are working especially hard to meet our customers’ expectations and maintain this clean sheet,” Mr Matlock said.</p>