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Clean bill of "service health" for NewSat
- 23 October, 2008 15:45
<p>The Telecommunications Industry Ombudsman (TIO) annual report for 2008 shows that NewSat, Australia’s leading independent satellite broadband provider, did not register a TIO complaint against its service in the year to March 2008.</p>
<p>This exemplary service record underscores the company’s focus on customer care and the spirit of customer retention and service.</p>
<p>“We are proud of our customer care record and work hard at being pro-active to resolve any disputes and meet service expectations by customers,” said Andrew Matlock, Vice President of Sales at NewSat Limited.</p>
<p>“The clean sheet for NewSat is an enviable record especially in light of the jump, by 50 percent, of TIO complaints, this year compared to 06/07.</p>
<p>“TIO complaints are now running at record levels so we are working especially hard to meet our customers’ expectations and maintain this clean sheet,” Mr Matlock said.</p>