Hotmail users revolt against new interface

Complaints mount about new design, slow speed and other problems

As Microsoft continues to roll out its redesigned Windows Live Hotmail, angry users are pushing back by complaining online that the new interface is a step backward and the Web-based e-mail service runs slower than before.

Most of the complaints stem from the revamped look and feel of Windows Live Hotmail, which Microsoft started to unveil September 22. The new interface does away with what had been two options: the years-old "classic" interface and a newer "full" interface that was first offered in 2006. Instead, Microsoft tossed those choices in favor of an interface that merged elements of both, and that the company claimed was much faster to render in a browser.

Users weren't amused.

"It's a big step backwards," said a user identified as "Dave the Red" in a message from late October on a Microsoft support newsgroup. "I want my old Hotmail back!!"

"Don't like it!!! Don't like it!!! Don't like it!!!" added an anonymous user in a comment posted Thursday to a short Microsoft FAQ on the new interface. "Everything seems to take up more space on the page. I feel like I'm looking at a book in large print for old folks! Please put it back the way it was!"

Others commenting on the same blog were a lot more blunt. "The new version is the biggest bunch of s**t, ever. I can't do anything, I mean anything at all," said another unidentified user.

Although there were some positive comments on the Microsoft FAQ, they were greatly outnumbered by gripes. By Computerworld's count, only three of the 100 most-recent comments applauded the change. The FAQ has collected more than 850 comments so far.

Some users reported more serious problems than an awkward interface, claiming that they weren't able to read, delete or print messages; couldn't access some of their folders; and were unable to compose and send new messages. "Come on Microsoft! First Vista, now this!" ranted a user labeled as "Joey" in a message Thursday. "I've used Hotmail for 8 years and never experienced any problems till now," he added, then ticked off nine problems, ranging from fuzzy fonts and missing contacts.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags hotmail

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?