Help distant friends and family members fix their PC problems

The curse of being tech-savvy is that you're often called upon to help friends and family members resolve their computer problems.

The curse of being tech-savvy is that you're often called upon to help friends and family members resolve their computer problems. Of course, as you've probably learned, trying to troubleshoot by phone is maddeningly difficult. It's so much easier when you can actually visit the problematic PC and work your magic directly.

Alas, that's not practical when dealing with geographically undesirable people: a friend across town, a relative across the country, and so on. Until science invents Star Trek-style transporters so you can beam yourself anywhere in an instant, you'll have to rely on the next best thing: remote-control software.

153282-CrossLoop_original

This software lets you take full control of another PC, just as though you were sitting in front of it. There are numerous programs that make this possible, but I'm partial to CrossLoop. Just click the Free Download button to download and install the small client app on your PC, then instruct the other person to do likewise.

Next, he or she clicks the Share tab and reads you the access code listed there, which you type into the client at your end. Click Connect and presto: You're connected. Now you have total control of the other system, so you can find the missing file, install the anti-virus software, figure out why the printer's not printing, or whatever.

Free and blissfully easy to use, CrossLoop is a must for anyone trying to troubleshoot a remote PC.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rick Broida

PC World (US online)
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?