10 new year's resolutions for your business

We know: You mean to do all kinds of things to keep your IT infrastructure in peak condition, but when the office gets busy, things fall through the cracks.

4. Set Up a CRM System

Now more than ever, it's important not to let sales leads languish and die. Installing a CRM system can really help sales teams prioritize selling efforts and follow up at appropriate times. CRM's acronym makes it sound daunting, but most customer relationship management systems are surprisingly simple to master. Some, such as Salesforce.com and other hosted services, are available completely online, requiring you to install nothing.

5. Install Theft-Recovery Systems on Laptops

Losing a laptop doesn't mean you have to write it off forever. Check out a theft-recovery product such as Computrace LoJack for Laptops, which installs quietly on any notebook and can alert LoJack to the laptop's whereabouts when you report the computer as stolen.

Computrace partners directly with law enforcement agencies and says it recovers 60 computers each week on average, for a 75 percent recovery rate on laptops reported stolen. Paying US$90 secures a laptop for three years. An extra US$20 adds an optional "kill switch," which you can use to nuke all the data on the machine if you fear that it's never coming back.

6. Investigate VoIP

It may not be time to migrate the whole company to VoIP and dump the traditional analog system, but it is certainly time to begin experimenting. Start with Skype on a few machines for your most tech-savvy users, and add dedicated handsets so that they can compare the VoIP process directly with their experience on standard handsets. Check back in four months to hear their thoughts.

7. Stop Making Users Change Passwords for No Reason

Many IT departments mandate quarterly--and even monthly--password changes, yet no evidence shows that such policies lead to improved security at all, as users forced to change passwords frequently are more prone to write them down and, say, tape them to their monitor. You're better off educating users about what consititutes a strong password and restricting the inclusion of words on commonly used password lists, requiring numbers and a special character, and so on.

8. Get Serious About Backup

If you're still using a courier to haul a mountain of backup tapes to and from an offsite storage facility, it's time for an upgrade. For starters, hard drives are now readily available in 1TB capacities and higher, and they're far faster and more reliable than tape. Simply replacing an archaic tape setup with a revolving series of external hard drives is a no-brainer and needn't cost much at all.

Alternatively--or in addition--consider online backup services, at least for critical data that's on the small side. Numerous online, enterprise-level backup services exist. Check out Mozy Pro, for example, which can back up Exchange or SQL databases and costs just $6.95 plus 50 cents per GB per month.

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