Westpac in trouble for unsolicited marketing calls

Ignored Do Not Call list, warned by ACMA.

Westpac has received a slap on the wrist by the communications watchdog for making prohibited telemarketing calls to its customers.

The bank has been issued a formal warning after an investigation by the Australian Communications and Media Authority (ACMA) found it had called made calls to numbers listed on the Do Not Call register.

ACMA chairman Chris Chapman said appropriate systems should be in place by the bank to avoid a repeat of this incident.

“‘Do not call me again’ means just that,” said Chapman in a statement.

Laws passed in 2006 enable organisations to make telemarketing calls to customers they have an existing relationship with, however the customers can withdraw their consent to receive these calls at any time.

While Westpac had an existing relationship with the customers concerned, the authority’s investigation found that its procedures for recording the withdrawal of consent had failed.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Westpacdo not call register

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Kathryn Edwards

Computerworld
Show Comments

Cool Tech

Toys for Boys

Skywatcher Dobsonian 8″ Collapsible Telescope

Learn more >

Family Friendly

Whodunnit™ Duo-Scope MFL-007 Microscope Kit

Learn more >

Stocking Stuffer

Logitech Ultimate Ears Wonderboom 2 Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?