Mytek to support Dick Smith PCs

Mytek, the company that earlier this year launched a service offering for new PCs, will offer its 24-hour support service to Dick Smith customers who purchase a system from any Dick Smith Electronics, Tandy or Dick Smith Powerhouse retail outlet.

For an annual membership fee, Dick Smith customers will be able to sign on for Mytek's unlimited support service. Mytek then uses its MytekAssist software to take a reference image of the PC system for later reference if there is a problem.

Mytek has been in talks with the retailer for the last six months. "They consider it a real value-add and differentiator in the market," said Mytek managing director Alex Hartman. "Store managers can bear the brunt of IT support, but they don't need it. So instead of being bounced from vendor to vendor, the customer can just ring us. We want to keep customers coming back to the retailer by maintaining a good user experience."

The offer will be available on full-margin PCs.

Mytek is also building a name for itself in networking, finding increasing business in the review of company networks. "It's a market we are starting to explore more," Hartman said. "We are looking at bundling our services with ADSL boxes and getting resellers on board."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?