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Australian cloud contact centre for salesforce announced

Australian SaaS contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com. IPscape is the only Australian-owned SaaS contact centre solution integrated to salesforce. The Sydney head office houses development and support of IPscape’s award-winning call and contact centre solutions used by over 20 Australian clients.
  • 25 March, 2009 14:18

<p>Australian SaaS contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com.</p>
<p>IPscape for Salesforce was developed to deliver high-end call centre functionality, like dialer, voice recording and IVR, as an integral part of salesforce.com. A Software-as-a-Service (SaaS) offering, IPscape for Salesforce can be accessed from any contact or account panel to leverage existing customer relationship data in inbound or outbound call centre operations.</p>
<p>IPscape is the only Australian-owned SaaS contact centre solution integrated to salesforce. The Sydney head office houses development and support of IPscape’s award-winning call and contact centre solutions used by over 20 Australian clients.</p>
<p>The IPscape solution bundles telco voice, software, reporting and management on a per-second billing basis for inbound, outbound or blended requirements.</p>
<p>‘IPscape has provided contact centre solutions via the SaaS “cloud” since 2005,’ said Simon Burke, CEO at IPscape. ‘Salesforce.com now commands nearly half of the Asian SaaS market so there are a lot of Salesforce CRM users currently juggling customer relationship information and call centre systems on disparate databases.</p>
<p>‘IPscape for Salesforce means organisations now have an instant view of contact centre customer interactions from their familiar salesforce.com application,’ continued Burke.</p>
<p>The IPscape for Salesforce solution is currently in the process of AppExchange certification.</p>
<p>IPscape for Salesforce includes all the standard features of IPscape’s award-winning solutions such as predictive dialler, voice recording, IVR, queue management, real-time reporting and communication via voice, SMS or email.</p>
<p>ENDS</p>
<p>About IPscape
Built from the ground up in Australia, IPscape's award-winning hosted call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure. More information at www.ipscape.com.au</p>

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