Analyst: Telstra SaaS platform is a budding talent

Ovum analyst sees Telstra's announcement as good move to win over SMB customers

Telstra’s software-as-a-service (SaaS) retail platform, T-Suite, is a late bloomer but has the potential to succeed, according to Ovum public sector research director, Steve Hodgkinson.

The telco's platform, targeted at the 1.9 million companies in the small to medium business (SMB) market, went live nationwide yesterday.

It has a handful of applications on offer, including Workforce Guardian, a human resources service to assist company compliance with Australian employment laws. The telco has indicated that more software will be added to its repertoire in the coming months.

While the platform has potential, Hodgkinson highlighted two difficulties the service faced.

“SMB is a local-conscious market and a lot of their decisions are based on trust and habit,” Hodgkinson said. “One hurdle Telstra faces is getting SMBs to understand and buy into the whole SaaS concept and secondly, to trust the telco in the loop of their business.”

Hodgkinson saw Telstra’s tie in of the announcement with the new industrial relations laws, beginning July 1, as a good strategic move in convincing the SMB group to trust in its cloud delivery model.

“Local selling messages, such as linking the Workforce Guardian with the workplace reform, is a clever approach to the SMB market,” Hodgkinson said. “A lot of SaaS aggregation platforms suffer from the fact the customers can get the software directly from the independent software vendors [ISVs], so this helps the company cut through the noise.”

He said Telstra may be slow to jump on-board the aggregate delivery bandwagon.

“Probable cost savings and convenience of the offer will help convince businesses to take up the offer,” Hodgkinson said. “Customers will probably value the services from a one portal platform on one bill and if Telstra can work out ways to deliver benefits which will integrate into its telecom services then than can further strengthen it.”

T-Suite applications start from $4 per user, per month for desktop security to $16.95 for email.

Telstra is offering a 30-day trial period for all applications.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Telstrat-suite

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?