Analyst: Telstra SaaS platform is a budding talent

Ovum analyst sees Telstra's announcement as good move to win over SMB customers

Telstra’s software-as-a-service (SaaS) retail platform, T-Suite, is a late bloomer but has the potential to succeed, according to Ovum public sector research director, Steve Hodgkinson.

The telco's platform, targeted at the 1.9 million companies in the small to medium business (SMB) market, went live nationwide yesterday.

It has a handful of applications on offer, including Workforce Guardian, a human resources service to assist company compliance with Australian employment laws. The telco has indicated that more software will be added to its repertoire in the coming months.

While the platform has potential, Hodgkinson highlighted two difficulties the service faced.

“SMB is a local-conscious market and a lot of their decisions are based on trust and habit,” Hodgkinson said. “One hurdle Telstra faces is getting SMBs to understand and buy into the whole SaaS concept and secondly, to trust the telco in the loop of their business.”

Hodgkinson saw Telstra’s tie in of the announcement with the new industrial relations laws, beginning July 1, as a good strategic move in convincing the SMB group to trust in its cloud delivery model.

“Local selling messages, such as linking the Workforce Guardian with the workplace reform, is a clever approach to the SMB market,” Hodgkinson said. “A lot of SaaS aggregation platforms suffer from the fact the customers can get the software directly from the independent software vendors [ISVs], so this helps the company cut through the noise.”

He said Telstra may be slow to jump on-board the aggregate delivery bandwagon.

“Probable cost savings and convenience of the offer will help convince businesses to take up the offer,” Hodgkinson said. “Customers will probably value the services from a one portal platform on one bill and if Telstra can work out ways to deliver benefits which will integrate into its telecom services then than can further strengthen it.”

T-Suite applications start from $4 per user, per month for desktop security to $16.95 for email.

Telstra is offering a 30-day trial period for all applications.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Telstrat-suite

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Bitdefender 2019

This Holiday Season, protect yourself and your loved ones with the best. Buy now for Holiday Savings!

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?