Commbank signs up to $1 billion Telstra services deal

Deal to supply next generation telecommunications capabilities and fully managed services

The Commonwealth Bank (CBA) has announced Telstra is to be the beneficiary of a 10 year, up to $1 billion, managed service contract ahead of a planned telecommunications network upgrade aimed at creating a future-proof IT platform.

Under the outsourcing deal, worth up to $100 million per year, Telstra will provide next generation telecommunications capabilities and fully managed services to the bank’s branches, contact centres, eftpos network and non-branch ATMs.

The significant business transformation project is also aimed at increasing customer convenience and accessibility which will help support the bank’s customer satisfaction goals.

In an ASX statement Michael Harte, group executive enterprise services and CIO, said the agreement, which is part of the organisation’s ‘Smart Sourcing’ strategy, would help align execution with business outcomes.

“Our arrangement with Telstra is a partnership which is directly focused on customer satisfaction through well defined shared goals, commitments and business outcomes,” he said. “This is the first time we have stuck a deal of this kind.”

The Smart Sourcing strategy, as articulated by the CBA, aims to progressively review service provision to drive enhancements within the business.

David Thodey, Telstra Enterprise & Government Group managing director said the company’s Next IP and Next G networks would play a fundamental role in achieving CBA’s transaction and customer service objectives.

Telstra will begin transitioning the management of the CBA’s network services from current provider Gen-I today, however Gen-i will continue to continue to work on other projects and provide strategic support.

The deal follows similar business transformation outsourcing announcements from the banking sector.

In December, BankWest announced it had signed $2.5 million contract to outsource network monitoring for more than 1500 devices over two years.

The deal was aimed at reducing network problems over the BankWest and St Andrew's networks which connect 200 sites across Australia.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags outsourcingTelstracommonwealth bankCBA

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Essentials

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?