IPscape offers ‘call centre in the cloud’ contingency plan options

<p>IPscape, the Australian hosted contact centre specialist, today offered all Australian call centres four-hour access to hosted call centre facilities to support contingency planning in the face of increasing health alerts from the World Health Organisation (WHO).</p>
<p>As a cloud computing solution, calls into a IPscape call centre can be queued via an IVR in the cloud and distributed to call centre agents working from home as easily as to agents in a call centre. Callers experience no change in service or response.</p>
<p>‘After experiencing call centre closures due to SARS and bird flu, most Asia Pacific call centres, particularly the mission-critical ones, already have a business continuity plan at hand,’ said Simon Burke, CEO at IPscape.</p>
<p>‘IPscape allows agents to work from home as efficiently and effectively as if they were together in a call centre environment. For those call centres seeking to incorporate home agents into contingency plans, we can setup a call centre system in the cloud without any upfront capex and no usage charges should it not be required,’ commented Burke.</p>
<p>‘As we need only a very short period of time to complete the setup it can provide additional options for call centre and business management as the situation progresses,’ he said.</p>
<p>IPscape@home requires each home-based agent to have a computer with web browser, web access of 512k / 256k and an IP soft phone headset. All voice and data is delivered through the IPscape system with usage charged per second on a per agent per hour basis plus call costs for outbound calls.</p>
<p>Call centre enquiries can be made to IPscape on 02 9007 6700 or via email at info@ipscape.com.au</p>
<p>ENDS</p>

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