Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

IPscape offers ‘call centre in the cloud’ contingency plan options

IPscape, the Australian hosted contact centre specialist, today offered all Australian call centres four-hour access to hosted call centre facilities to support contingency planning in the face of increasing health alerts from the World Health Organisation (WHO). According to IPscape, as only a very short period of time is needed to complete the setup, it can provide additional options for call centre and business management considering contingency options.
  • 01 May, 2009 11:43

<p>IPscape, the Australian hosted contact centre specialist, today offered all Australian call centres four-hour access to hosted call centre facilities to support contingency planning in the face of increasing health alerts from the World Health Organisation (WHO).</p>
<p>As a cloud computing solution, calls into a IPscape call centre can be queued via an IVR in the cloud and distributed to call centre agents working from home as easily as to agents in a call centre. Callers experience no change in service or response.</p>
<p>‘After experiencing call centre closures due to SARS and bird flu, most Asia Pacific call centres, particularly the mission-critical ones, already have a business continuity plan at hand,’ said Simon Burke, CEO at IPscape.</p>
<p>‘IPscape allows agents to work from home as efficiently and effectively as if they were together in a call centre environment. For those call centres seeking to incorporate home agents into contingency plans, we can setup a call centre system in the cloud without any upfront capex and no usage charges should it not be required,’ commented Burke.</p>
<p>‘As we need only a very short period of time to complete the setup it can provide additional options for call centre and business management as the situation progresses,’ he said.</p>
<p>IPscape@home requires each home-based agent to have a computer with web browser, web access of 512k / 256k and an IP soft phone headset. All voice and data is delivered through the IPscape system with usage charged per second on a per agent per hour basis plus call costs for outbound calls.</p>
<p>Call centre enquiries can be made to IPscape on 02 9007 6700 or via email at info@ipscape.com.au</p>
<p>ENDS</p>

Most Popular

Brand Post

Most Popular Reviews

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?