O2 gets broadband comparison site users' vote

Virgin Media named as most improved ISP in UK

O2 has come out on top in a survey run by ISP comparison site BroadbandChoices.co.uk.

The ISP topped six out of eight categories covering customer satisfaction in BroadbandChoices' Broadband Customer Satisfaction Survey and was named best overall provider.

The survey also said Virgin Media was the most improved ISP, while Sky topped the poll for ISPs offering best bundled services.

"It's impressive to see that O2 scored an average of 86 percent for very/fairly satisfied across all categories. They were streets ahead of the other ISPs who averaged 60 percent," said Michael Phillips, product director of BroadbandChoices.co.uk.

BroadbandChoices also said that less than half of the respondents were "fairly satisfied" with the customer support their ISP had provided, while 53 percent were considering changing their ISP in the next six months.

"Every time we do our survey we get inundated with customers bemoaning the after sales support they receive. This spring's survey further underlines this with customer service coming bottom across the board in terms of satisfaction," Phillips added.

PC Advisor broadband survey

See also: Nearly half of Brits dissatisfied with ISP

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags o2virgin media

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Carrie-Ann Skinner

PC Advisor (UK)
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?